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Dual Site Reservation Team Member
TN United Kingdom
London
On-site
GBP 22,000 - 28,000
Full time
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Job summary
An established industry player is seeking a friendly and approachable Dual Site Reservation Team Member to join their vibrant team in London. This role emphasizes creating memorable experiences for guests and requires excellent communication skills. You will be responsible for maximizing room occupancy and rates while collaborating with management to enhance profitability. The company offers a supportive environment with training and development opportunities, along with various perks such as complimentary hotel stays and discounts with partners. If you are passionate about customer service and have a knack for building relationships, this opportunity is perfect for you.
Benefits
Qualifications
- Good written and spoken English is essential.
- Previous experience in Reservation or Front Office roles is required.
Responsibilities
- Organise and maintain the quality of the room sales service.
- Collaborate with management to pursue high profitability.
- Establish excellent relations with customers to ensure loyalty.
Skills
Education
Job description
Client: AccorHotel
Location: London, United Kingdom
Job Category: Retail
EU work permit required: Yes
Job Reference: bd83d5d445eb
Job Views: 4
Posted: 24.04.2025
Expiry Date: 08.06.2025
We believe that having the right personality is more important than industry experience. Smiley, open, approachable - that's how we describe our team. We are looking for someone who fits that profile and can connect with every guest, creating memorable experiences and stays.
- Organising and maintaining the quality of the room sales service by maximising occupancy and the average rate per room.
- Collaborating with the Reservation Supervisor, Revenue Manager, and Operations Manager/Assistant GM to pursue high profitability.
- Establishing excellent relations with customers to ensure loyalty.
- Maximising department turnover based on occupancy and room pricing.
- Checking invoicing for no-shows and cancellations.
- Providing front desk coverage when necessary.
Applicants must have good written and spoken English and previous experience in Reservation/Front Office roles.
- Training and development programs
- Discount card for use in Accor hotels worldwide
- Complimentary UK hotel stays (subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee advisory services
- Discounts with partners like Europcar, Merlin Entertainment, etc.
Personal data collected during your application will be kept for up to six months unless you request its deletion. You have rights under applicable laws, including access, rectification, deletion, and data portability, exercised by contacting the Data Privacy Team at the provided address or email. Full details are available in our Employee Privacy Policy.
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