Dual Site Community Manager – Sheffield

Wizu Workspace; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

An innovative workspace provider is seeking a dynamic Dual Site Community Manager to enhance the member experience across two vibrant Sheffield locations. This role is pivotal in ensuring operational excellence, member satisfaction, and team development. You'll be at the forefront of creating a welcoming environment, managing day-to-day operations, and leading a dedicated team to deliver exceptional service. If you're passionate about flexible workspaces and thrive in a fast-paced environment, this is your chance to make a significant impact in a community-focused organization.

Qualifications

• Experience in office management or flexible offices is advantageous.
• Strong customer service and communication skills are essential.

Responsibilities

• Ensure operational excellence and compliance within the centre.
• Manage client satisfaction and address any complaints or queries.
• Oversee team management and facilitate learning and development.

Skills

Office Management

Customer Service

Communication Skills

Problem Solving

Team Management

Sales Experience

Job description

At Wizu, we’re redefining flexible workspaces —no more dull, uninspiring offices.

We create vibrant, one-of-a-kind environments where businesses flourish, and our members genuinely love being part of the community. We’re passionate about what we do, balancing hard work with a lot of fun, and always striving for excellence.

To keep raising the bar, we need amazing people to join us. That’s where you come in.

Job Title: Dual Site Community Manager

Reporting to: Allocated Regional Operations Manager

Purpose: Responsible for operational excellence within your centre’s, ensuring member satisfaction, retention and upselling is delivered and your centre is compliant and maintained.

Working Hours: Full time, 08:30-17:30, Monday-Friday, 40 hours a week

Location: Centre based – This position operates across two Sheffield city centre locations within 10-15 minutes walking distance of each other:

• 32 Eyre Street, Sheffield, S1 4QZ
• Courtwood House, Silver Street Head, Sheffield, S1 2DD

Time will be split between both sites as required.

Your key responsibilities will include (but not be limited to):

Operations

• Ensure you and your team deliver operational excellence within the centre.
• Manage the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.
• Ensure efficient day-to-day operations of the centre.
• Conduct the relevant monthly excellence checklists.
• Liaise with internal and external parties as appropriate.
• Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are completed.
• Assist with and respond to out-of-hours emergency requests.

Clients and Members

• Ensure membership records are accurate and current.
• Address and escalate where necessary client/member complaints or queries.
• Oversee and ensure all meetings and member events are of the highest standard.
• Facilitate office move-ins and departures.
• Ensure optimum client satisfaction and seek and record feedback as appropriate.
• Strive to provide consistent excellent service to all clients and members.
• Update and promote the Wizu member portal/app.

Your Team

• Line manage the centre team, with a focus on learning and development and regular 1-2-1s.
• Ensure appropriate succession and contingency planning.
• Relay updates to your team where appropriate.
• Assist with the recruitment processes, training and onboarding new team members where necessary.

Your Building

• Assist the Property team with the management of centre maintenance, including third party contractors and suppliers and the quality of any works.
• Ensure appropriate upkeep and centre maintenance, including health and safety, fire regulations, checks and audits.
• Ensure centre compliance, including daily spot checks and floor walks.
• Ensure a comprehensive understanding of building specifics, including layout and compliance information.
• Manage facilities requests submitted to the Property team.

Sales and Finance

• Ensure your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.
• Prioritise and conduct sales tours and co-working taster days, where necessary.
• Ensure centre staff are capable of delivering ‘the perfect tour’.
• Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
• Relay commercial client feedback to the sales team, including in relation to renewals, expansions, downsizing, terminations and queries.
• Ensure optimum retention and renewals by delivering operational and client excellence.
• Assist with sales and events in order to meet revenue targets and ensure the profitability of your centre.
• Conduct competitor research where appropriate.
• Support the centre profitability and efficiency, including in relation to staffing, salary and procurement requests.
• Ensure billing is carried out on time including monthly invoice checks, paying particular attention to ad hoc services being charged for.
• Adhere to the debt process.
• Ensure systems are adequately and efficiently kept up to date.

Candidate Profile

Skills & Behaviours

• Experience in office management or the flexible offices industry would be an advantage
• Experience in hospitality and/or customer service
• Confident
• Self-starter
• Enthusiastic
• Resilient and embraces change
• Presentable and professional with good attention to detail
• Excellent communicator (written & verbal)
• Problem solver
• Performance-Focused
• Has the ability to continually review and prioritise workload within a fast-paced environment
• Positive ‘can do’ attitude and a promoter of the Wizu brand and values
• Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
• Responsible for the success of your team and any learning and development needs