Dual Service Officer

ABM UK; Killingworth Village; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

24/7 GP

Mental Health support

Cycle to work

Perks at Work

Job summary

ABM UK in Killingworth Shopping Centre is seeking a Security and Cleaning Co-ordinator to maintain a safe, clean, and well-managed environment. You will patrol, monitor premises, manage waste, and support daily operations on a 40-hour weekly rota from 0630 to 2215.

The role requires an SIA Door Supervisor Licence, strong customer-service skills, and the ability to work calmly under pressure. You will collaborate with Facilities and Centre Managers to uphold health and safety standards.

Qualifications

• Excellent customer service and communication skills required.
• Ability to stay calm under pressure in a busy shopping centre environment.
• Good teamwork and flexibility to cover shifts.
• Strong judgment, integrity and professional conduct.
• Ability to follow instructions and adhere to procedures.
• Willingness to work rotating shifts including early starts.

Responsibilities

• Carry out daily cleaning within the centre following PPM.
• Maintain a clean and safe environment for visitors.
• Liaise with colleagues to ensure smooth operations and security.
• Manage welfare facilities and waste properly.
• Monitor CCTV, Bodycams, and radio communications.
• Respond to emergencies and liaise with emergency services as needed.
• Ensure contractors have valid permits to work.
• Reception duties and visitor logging.
• Test and monitor fire alarm systems and alarms as required.
• Report incidents and unsafe conditions promptly.

Skills

Customer service

Communication

Calm under pressure

Team player

Flexible

Follow instructions

Education

SIA Door Supervisor Licence

Job description

LOCATION

Killingworth Shopping Centre

HOURS

40 hours per week, 5 Days from 7 On Rota between 0630-2215

PAY RATE

£13.00 per hour

ROLE OVERVIEW AND PURPOSE

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

KEY RESPONSIBILITIES

• Carry out daily cleaning within the Centre following PPM


• Schedules are delivered to maintain a clean and safe environment for all visitors


• Ensure efficient recycling and waste management is carried out


• Maintain welfare facilities in good condition


• Liaise with all colleagues to ensure the smooth and efficient running of the Centre


• Cleaning car parks, manually brushing edges, along with emptying and replacing bin liners.


• To carry out a daily inspection of site streets, car parks, service roads/areas and public access areas back of house


• Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager


• In conjunction with Facilities Manager & Centre Manager communicate and deliver Health and Safety, practices, and regulations to company/centre specifications


• To prevent, detect and investigate; disturbances, offences on site, signs of intrusion, ensure security of doors and gates and that no unauthorised personnel enter restricted areas therefore creating a safe and comfortable working environment for employees and visitors


• Accurately reporting all incidents & accidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences and attending Court or Tribunal to give evidence


• Viewing and downloading recorded footage and maintaining effective multiple information feeds simultaneously, namely CCTV footage, Bodycams and the radio system


• Dealing appropriately and with courtesy individuals who to act in an anti-social manner, who are or appear to be under the influence of alcohol or drugs and escorting individuals from the Centre/site


• Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance, and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site


• Ensure all contractors have a valid permit to work, before commencing any works


• Reception duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors' book


• Testing the fire alarm systems including the setting and disengaging of the alarm panel, and the activation of the call points, dealing promptly with alarm activations


• Deal with any spillages or litter within the mall and common areas


• To take responsibility for your own and others health and safety, to carry out your role safely and to health, safety and security legislation and guidelines


• To undertake other miscellaneous duties relating to general services within the Centre, as requested by the management team

REQUIRED SKILLS AND EXPERIENCE

• Excellent customer service


• Great communication skills


• Professional approach with sound judgement and integrity


• Remain calm under pressure


• Work well with others


• Flexible to cover holidays and sick leave


• Ability to follow instructions

QUALIFICATIONS

• SIA Door Supervisor Licence

BENEFITS

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home


• Mental Health support and Life Event Counseling


• Get Fit Programme


• Financial and legal support


• Cycle to work scheme


• Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers


• Life: Search for resources and tools on topics ranging from family and life to health, money and work


• Support: Online chat or telephone service for urgent support in a crisis

ABOUT ABM

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit . ABM are committed to employment practices that promote div