Dual Service Manager - Crewe and Macclesfield

Brook Street Social Care; Crewe; On-site; GBP 35,000 - 40,000; Full time

Job summary

Brook Street Social Care seeks a DUAL Service Manager to oversee services across Crewe and Macclesfield. The role involves managing staff, ensuring quality support for clients with mental health and learning disabilities, and requires NVQ Level 3 in Health and Social Care, alongside excellent communication skills.

Qualifications

• Proven experience of managing multiple sites.
• Knowledge of the client group (mental health and learning disabilities).
• Excellent communication and time management skills.

Responsibilities

• Plan and manage the work across 2 sites ensuring effective support for clients.
• Mentor new starters and handle complaints/responses.
• Conduct risk assessments and oversee compliance with health and safety standards.

Skills

Communication

Time Management

Flexibility

Education

Health and Social Care Qualification (NVQ Level 3)

Job description

Brook Street Social Care are proud to be working with an established and large supported living service covering across the North West for both mental health and learning difficulties and disabilities.

Role: DUAL Service Manager
Sector: Learning Disabilities and Mental Health - Complex Needs
Location: Macclesfield and Crewe
Salary: 35,000 - 40,000 dependent on experience

Job Purpose:
To plan, manage and co-ordinate the work of a team across 2 sites including Crewe and Macclesfield to ensure the optimum use of resources and the delivery of effective support for vulnerable people with potentially dual diagnosis of mental health and learning disabilities in the community.
To provide advice and guidance to staff. To mentor and induct new starters and be the first point of contact in the response to complaints/enquiries.
To manage risks, supporting the team to enable people to maximise their potential.
To liaise internally and externally and work with colleagues from other agencies to share best practice and knowledge and ensure clients achieve optimum outcomes.

Responsibilities:

• To line manage staff to deliver a service of excellence, ensuring that the service capacity is maximised at all times. Managing any instances of poor performance and taking the first steps in absence management
• To undertake relevant risk assessments and reviews, as required to ensure the effective development of staff and delivery of the service. To ensure that every client has an up to date support plan and risk assessment.
• To complete prompt, efficient, sensitive and high-quality assessments and support planning for clients, ensuring that effective goals are set to achieve maximum outcomes.
• To provide advice and guidance with regard to responding to complaints/enquiries from clients, families/carers and 3rd parties. Being the first point of contact for resolving complaints and/or conflict wherever possible, before escalating if required
• Overseeing delivering of support, ensuring that staff comply with quality, health and safety standards in line with CQC requirements where applicable
• To ensure the upkeep of electronic records on the agreed operational platform
• To provide data and reports as required to monitor and achieve maximum utilisation and performance
• To create and maintain champion roles for the team to aid their personal development
• To take part in on call duties as required
• To work flexibly across a 7 day rota to meet the needs of the service

Qualifications:
To be successful for this role, you must hold the following qualifications;

• Health and Social Care Qualification relevant to the role such as NVQ Level 3
• Knowledge and experience of working within the relevant client group
• Proven experience and ability to manage multiple sites
• Excellent communication skills
• Good time management skills and prioritising skills
• Flexible and adaptable to changing environments, processes and procedures
• Willingness to work flexibly in order to meet the needs of the service

To discuss this role further and apply please attach your CV, and a confidential chat will then be arranged.