Dual Service Coordinator

Anchor Group Services; Salford; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company in facilities services is seeking a Dual Service Coordinator to manage cleaning and security teams at Market Place Shopping Centre. The role requires strong communication skills, reliability, and the ability to work flexibly. You will be responsible for ensuring high standards of service delivery and maintaining a safe environment for staff and customers. Join a supportive team with opportunities for career progression and various employee benefits.

Benefits

Wage advances with 'Wagestream'

Employee Assistance Programme

Access to nationally recognised courses

SIA and First Aid training at discounted rates

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Free Employee Assistance Programme 24/7

Reward and Recognition awards

Qualifications

• Full 5-year employment checkable history required.
• Customer Service experience and confidence to handle conflict.

Responsibilities

• Coordinate and oversee service delivery of cleaning and security teams.
• Ensure compliance with health and safety inspections.
• Act as first line support to customers and visitors.

Skills

Customer Service

Communication

Reliability

Flexibility

Job description

Join to apply for the Dual Service Coordinator role at Anchor Group Services

4 days ago Be among the first 25 applicants

Join to apply for the Dual Service Coordinator role at Anchor Group Services

About Us

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

About Us

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Description

Job Role: Dual Services Coordinator

Working Hours: 40 hours per week, 5 out of 7 days (including weekends) – must be flexible.

Pay: £28,000 - £30,000 per annum (depending on experience)

Location: Market Place Shopping Centre, Bolton, BL1 2AL

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Dual Services Coordinator to join our established team based at Market Place Shopping Centre, Bolton.

The successful candidate must have excellent people, skills with the ability to support the Dual Services Manager in delivering high standards of service across both service delivery teams.

The ability to prioritise administrative tasks to deliver consistent standardised quality reports by all members of the team is a vital part of the role.

Duties Include

• Responsible for Co-Ordinating and overseeing the service delivery of both the cleaning and security team to embed a one team ethos.
• Protecting the client’s property, people and/or assets by providing security and cleaning services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures.
• To instil the importance across the teams of maintaining a safe, clean and secure environment at all times and reporting any irregularities in line with company policy and procedures and to instil the importance to the teams of the need of Preventing and escalating incidents with the aim of mitigating risks and delivering quality consistent reporting in line with company procedures and client stakeholders.
• Ensuring that all incidents are reported using the available on-site systems and that the reports are accurate and consistent in detail and in grammar.
• Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures. Reporting all incidents, accidents, damage and near missed to the management team immediately followed by a detailed investigation report.
• Completing reports by recording observations, information, occurrences, and surveillance activities.
• Maintaining organisation's stability and reputation by complying with legal requirements.
• React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
• Actively maintain a safe, helpful, and secure environment for staff, customers, and visitors.
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service.
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action.
  
  

Requirements

• Full 5-year employment checkable history
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
  
  

Benefits

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Wagestream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
  
  

What’s Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Dual Service Supervisor, Security Specialist, Security Team Supervisor, Shopping Centre Security Officer, Cleaning Supervisor, Cleaning Team Supervisor, SIA Security Officer, Customer Security Officer, Site Supervisor, Facilities Services Coordinator, Operations Support Supervisor, Security & Cleaning Supervisor, Integrated Services Manager, Dual Operations Coordinator, Centre Services Supervisor, Site Services Lead, Shopping Centre Operations Liaison, Soft Services Coordinator, Security & Cleaning Manager

Within commuting distance of: Salford, Manchester, Bolton, Chorley, Wigan, Westhoughton, Walkden, Bury, Atherton, Prestwich, Kearsley, Horwich, Clitheroe, Tyldesley, Hindley, Whitefield, Radcliffe, Leigh, Middleton, Blackburn, Astley, Worsley

check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#D19947;border-color:#D19947;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

Referrals increase your chances of interviewing at Anchor Group Services by 2x

Get notified about new Service Coordinator jobs in Salford, England, United Kingdom.

Warrington, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 day ago

Manchester Area, United Kingdom 3 weeks ago

Greater Blackburn with Darwen Area £9,594.00-£9,594.00 2 months ago

Manchester, England, United Kingdom 2 days ago

Blackburn, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 3 days ago

Manchester, England, United Kingdom 5 days ago

Leyland, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 4 days ago

Rossendale, England, United Kingdom 2 weeks ago

Alderley Edge, England, United Kingdom 1 day ago

Congleton, England, United Kingdom 3 weeks ago

Greater Manchester, England, United Kingdom 2 days ago

Lancashire, England, United Kingdom 2 weeks ago

Altrincham, England, United Kingdom 21 hours ago

Manchester, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 2 months ago

Liverpool, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 1 day ago

Manchester, England, United Kingdom 5 days ago

Warrington, England, United Kingdom 1 week ago

Customer Relationship Management Assistant

Leyland, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 1 month ago

Salford, England, United Kingdom 2 days ago

Knowsley, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.