Dual License Security Officer

TN United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a renowned facility services provider as a Dual License Security Officer in Oxford. This role is pivotal in ensuring safety and providing exceptional customer service within a bustling shopping center. You'll be the first point of contact for visitors, delivering a friendly and professional experience while maintaining security standards. Your proactive approach will help create a safe environment, making a real difference in the community. If you thrive in dynamic environments and are committed to excellence, this is the perfect opportunity to showcase your skills in a supportive team.

Benefits

24/7 GP access

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee perks app

Qualifications

• Must maintain a professional and courteous demeanor at all times.
• Ability to take ownership of situations and escalate as necessary.

Responsibilities

• Interact with visitors, ensuring a safe and welcoming environment.
• Conduct regular patrols and manage incidents according to site policies.
• Liaise with control room to respond to security issues effectively.

Skills

Customer Service

Professionalism

Communication

Proactivity

Situational Awareness

Job description

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JOB TITLE: Dual License Security Officer

LOCATION: Oxford North

SHIFT PATTERN: 4 on 4 off, 42 hours per week

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

1. Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
2. Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
3. Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
4. Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
5. Ensuring all incidents are managed in accordance with site policies and procedures
6. Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
7. Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
8. Record/log all non-conformances and emergencies with the appropriate control room operatives
9. Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully informed
10. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
11. Maintain vigilance and highlight/manage unauthorised access by banned individuals
12. Ensure radio procedures are always adhered to
13. Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to
14. Undertake any other reasonable duties as required to meet the needs of the business.
15. Any other reasonable duties as requested by your line manager
16. Ensure a timely response to all security issues and events
17. Complete all training requirements as requested by line manager
18. Be available to cover at least one additional shift per month if requested to cover absence/annual leave
19. Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team

REQUIRED SKILLS AND EXPERIENCE

• Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• To always stay motivated, aim high, and achieve
• To respect all staff and visitors within the shopping centre

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Resources and tools on topics ranging from family and life to health, money, and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. We serve properties across various industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants, and entertainment venues. In the UK, we proudly service iconic sites across the country with over 10,000 team members. For more information, visit our website.

ABM is committed to employment practices promoting diversity and inclusion, regardless of age, disability, gender reassignment, sex, marriage and civil partnership, pregnancy and maternity, race, religion, or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.