Dual License Security Officer

ABM UK; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Dual License Security Officer to be the face of security in a bustling shopping centre. This role is crucial for ensuring safety and delivering exceptional customer service. You will engage with visitors, conduct regular patrols, and respond proactively to incidents, all while maintaining high standards of professionalism. Join a forward-thinking company that values teamwork and offers a range of benefits to support your well-being and career growth. If you are motivated and committed to creating a safe environment, this opportunity is perfect for you.

Benefits

24/7 GP access

Mental Health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee app with perks

Qualifications

• Professional demeanor with a focus on customer service and teamwork.
• Ability to handle emergencies and maintain a safe environment.

Responsibilities

• Interact with visitors, providing first-class customer service.
• Conduct regular patrols and manage incidents according to policies.
• Ensure safety and security of the shopping centre and its visitors.

Skills

Customer Service

Professionalism

Teamwork

Motivation

Situational Awareness

Job description

JOB TITLE: Dual License Security Officer

LOCATION: Oxford North

SHIFT PATTERN: 4 on 4 off, 42 hours per week

PAY RATE: £14.35 per hour

ROLE OVERVIEW AND PURPOSE

This important role is the public face of the Security Team. A can-do and professional attitude is essential in this highly influential role. You also need to ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site.

KEY RESPONSIBILITIES

1. Readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
2. Carry out regular patrols of the shopping centre as detailed in the site assignment instructions, being always proactive.
3. Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise.
4. Safeguard all the sites to create a safe and non-threatening environment for all visitors/tenants.
5. Ensure all incidents are managed in accordance with site policies and procedures.
6. Liaise with site control room, proactively reacting to incidents and ensuring colleagues are fully briefed and always supported.
7. Report any unsecure areas of the site to Control Room immediately and take action to resolve.
8. Record/log all non-conformances and emergencies with the appropriate control room operatives.
9. Deal efficiently and effectively with all emergencies, ensuring the Centre team are kept fully informed.
10. Intelligently understand human behavior, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
11. Maintain vigilance and highlight/manage unauthorized access by banned individuals.
12. Ensure radio procedures are always adhered to.
13. Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to.
14. Undertake any other reasonable duties as required to meet the needs of the business.
15. Be available to cover at least one additional shift per month if requested to cover absence/annual leave.
16. Liaise closely with the Environmental Services team to deliver one service and highlight opportunities in working as one team.

REQUIRED SKILLS AND EXPERIENCE

1. Be professional, pleasant, friendly, courteous, and helpful always while carrying out duties to the highest standard.
2. One team approach.
3. Take ownership of all situations to ensure tasks are completed or escalated when necessary.
4. Always stay motivated, aim high, and achieve.
5. Respect all staff and visitors within the shopping centre.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers.
• Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
• Support: Online chat or telephone service for urgent support in a crisis.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants, and distribution centres, entertainment venues, and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM is committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.