DUA/Delegated Team Manager

Pro Insurance Solutions Ltd; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in London has an exciting opportunity for a Delegated Underwriting Team Manager. The role involves managing a team to ensure client service levels are met, establishing client relationships, and driving operational delivery. The ideal candidate should have experience in team management, knowledge of London Market procedures, and strong communication skills. The position offers a hybrid working policy with home working and office attendance in London or other locations.

Qualifications

• Experience in leading and managing people, either directly or through projects.
• Ability to navigate various client-developed systems and document management systems.
• Conscientious, positive, and enthusiastic work approach.

Responsibilities

• Manage a team to ensure client service levels and deadlines are met.
• Establish and maintain external client relationships.
• Identify issues impacting business opportunities and escalate as needed.

Skills

Experience in leading and managing people

Excellent knowledge of London Market systems and procedures

Strong data analysis skills

Excellent communication skills

Proficiency with Microsoft Office

Tools

Microsoft Excel

Microsoft PowerPoint

Intrali or similar bordereaux mapping systems

Job description

Pro currently has an exciting opportunity for a Delegated Underwriting Team Manager to be part of our Insurance Services team. The job holder will be required to manage a team to perform effectively and ensure client service levels, deliverables, and deadlines are met.

Pro operates a hybrid working policy, with this role working from home for the majority of the time and from our Gloucester, London, or Liverpool office on a weekly basis.

Responsibilities

Responsible for the performance of a client and managing the team, including:

Client Management

• Establish and maintain external client relationships
• Ensure contract profitability for the team
• Monitor KPIs and SLAs, identify steps to mitigate delivery issues, and escalate to the Client Manager when necessary
• Provide meaningful MI and analysis regarding service delivery and Client Governance to the Account Manager

Team Management

• Implement decisions on team activities
• Resolve internal issues and support external resolutions
• Support professional and personal development of team members
  • Cascade and communicate objectives
  • Conduct appraisals and set objectives
  • Agree personal development plans with individuals
• Review work completed by team members and provide feedback
• Provide technical training and assistance to team members and the wider team as needed

Operational Delivery

• Identify and escalate issues impacting current and future business opportunities
• Contribute to new business projects and support pitches
• Report to the operations manager to assist in decision-making, budget planning, utilization, training, and business development
• Support business development meetings with technical input
• Manage resources effectively, including delegation and recruitment

Skills and Experience

• Experience in leading and managing people, either directly or through projects
• Ability to navigate various systems, including client-developed systems and document management systems
• Experience with Intrali or similar bordereaux mapping systems is essential
• Excellent knowledge of London Market systems and procedures
• Ability to prioritize team workload to meet deadlines
• Conscientious, positive, and enthusiastic work approach; good relationships with clients and colleagues
• Excellent communication skills and initiative
• Proficiency with Microsoft Office, especially Excel and PowerPoint
• Strong data analysis skills with the ability to draw insights and recommend improvements