DTC Programme Manager

DXC Technology; Milton Keynes; On-site; GBP 60,000 - 90,000; Full time

Job summary

DXC Technology seeks a Programme Manager to lead multiple related projects. You will manage client relationships, oversee program delivery and financial performance, and ensure quality standards are met. This role requires experience in IT consulting, strong project management certifications, and the ability to foster a collaborative team environment.

Benefits

Competitive compensation

Perks at Work

DXC incentives

Qualifications

• Experience in IT consulting and enterprise programme management.
• Proven track record managing multiple project streams within complex programmes.
• Strong stakeholder management capabilities.

Responsibilities

• Oversee programme delivery and manage scope, budget, and risks.
• Ensure client satisfaction and establish effective communication strategies.
• Define and uphold quality standards for all projects.

Skills

Agile

Project Management

Client Relations

Education

PMP Certification

PRINCE2 Certification

ITIL Certification

Job description

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DXC’s business provides a range of software and services to the global insurance market including life, wealth, health, commercial and speciality, property and casualty, and reinsurance. DXC is also a key partner of the London Market, providing digital transformation and outsourcing services.

DXC’s insurance business has 13,000 domain experts serving 2,000 insurance customers operating in over 100 countries worldwide.

Role Summary

The Programme Manager plays a pivotal role in ensuring the successful delivery of multiple related projects within a programme, aligning them with business objectives and ensuring high standards of quality, stakeholder engagement, and financial oversight. Acting as the primary point of contact for programme delivery, this role is responsible for managing scope, tracking financial performance, mitigating risks, and fostering a collaborative team environment across multiple project streams.

Responsibilities:

Client (Internal or External)

Be the client's DXC point of contact for the delivery of the programme. (Note that the client may have different DXC contacts for commercial matters and wider engagement.)

Represent the programme delivery team as a whole and the DXC resources within it.

Define and oversee the programme delivery approach (e.g., Agile, SAFe, Hybrid, Waterfall, etc.).

Ensure client satisfaction with both the overall programme and individual project deliveries.

Identify growth opportunities within the programme and work to enhance client relationships.

Scope Management

Understand the terms of engagement, whether through commercial contracts, internal work orders, or service agreements.

Establish a clear understanding of programme scope and ensure alignment with client expectations.

Manage changes to scope, balancing impact on delivery timelines, budget, quality, and available resources.

Address discrepancies between initial agreements and evolving programme requirements promptly and effectively.

Manage the programme budget, including cost tracking, forecasting, and variance analysis.

Ensure financial alignment across multiple projects and address any expected deviations proactively.

Oversee and validate time bookings and resource allocations within the programme.

Stakeholder Management

Identify internal and external stakeholders and ensure clear roles and responsibilities across the programme.

Establish effective communication and engagement strategies with stakeholders at all levels.

Maintain regular reporting and governance to keep stakeholders informed of progress, risks, and issues.

Resource Management

Work with capability managers and Tribe Leads to identify the right resources for programme delivery.

Highlight and address resource constraints and risks as they arise.

Identify and support training and development needs for programme team members.

Quality Assurance

Define and uphold quality standards for the programme, including coding standards, testing, and review processes.

Ensure all projects within the programme meet agreed quality measures before delivery.

Planning & Delivery Management

Develop and maintain an integrated programme plan that enables tracking and reporting of progress.

Oversee project managers to ensure alignment with the programme objectives and timelines.

Identify blockers and take necessary actions to ensure smooth delivery.

Identify, assess, and track programme-wide risks and issues.

Implement mitigation strategies and escalate critical risks as needed.

Maintain a clear communication process for addressing risks with relevant stakeholders.

Communication & Governance

Define and manage a programme-wide meeting and reporting schedule, ensuring relevance and value.

Lead governance meetings, including programme reviews and reporting at the executive level.

Act as a key representative in Tribe Governance meetings and cross-functional coordination forums.

Foster a collaborative, transparent, and high-performing programme team environment.

Ensure all team members’ perspectives are heard and valued.

Support teams by removing blockers, resolving conflicts, and escalating critical issues when necessary.

Participate actively in the Programme Management community, sharing and adopting best practices.

Essential Skills/Qualifications:

Certifications: Agile (SAFe, PMI-ACP), PMP, PRINCE2, ITIL.

Industry Experience: IT consulting, enterprise programme management, managed services.

Experience managing multiple project streams within a complex programme structure.

What we can do for you:

• Competitive compensation
• Perks at Work
• DXC incentives

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.