Dtc Marketplace Account Executive

REGATTA; Urmston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated DTC Marketplace Account Executive to enhance their Digital Team. In this pivotal role, you will manage KPIs and SLAs for DTC marketplaces, ensuring optimal operations and customer satisfaction. Your analytical skills will be key in evaluating sales forecasts and stock management. This company offers a supportive environment with a commitment to sustainability and diversity, making it a great place to grow your career while making a positive impact. Join a team that values your contributions and offers numerous perks to enhance your work-life balance.

Benefits

Profit Share Bonus

Comprehensive Pension Plan

25 Days Annual Leave + buy more options

Exclusive Brand Discounts

Service-based Loyalty Rewards

Family Support Schemes

Birthday Hours

Wellness Walks

Modern Workspace

Free On-site Parking

Qualifications

• Strong communication and organisational skills are essential.
• Experience with DTC accounts and logistics knowledge is preferred.

Responsibilities

• Monitor KPIs for order fulfilment and customer satisfaction.
• Manage stock coordination and maintain relationships with key business areas.

Skills

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Analytical Skills

Customer Service

Logistics Knowledge

Time Management

Communication Skills

Interpersonal Skills

Tools

Customer Portals

Job description

Do you have strong communication and organisational skills?

We are seeking a dedicated DTC Marketplace Account Executive to join our Digital Team. In this role, you will be responsible for processing, categorising, and maintaining KPI's and SLAs for DTC marketplaces.

The Impact of Your Role:

1. Monitor KPIs such as order fulfilment SLA's, shipping accuracy, sales tracking, and customer satisfaction. Collaborate with partners to optimise operations.
2. Own and review the Account Plan and planning materials against milestones and targets.
3. Implement and monitor quality assurance and customer satisfaction procedures.
4. Understand key account strategies, issues, culture, and challenges.
5. Maintain product pricing across partners, ensuring uploads align with seasonal deadlines.
6. Complete customer product matrices, imagery, and samples as needed.
7. Manage stock in coordination with the imports team for seasonal stock and promotions.
8. Analyse and manage customer forward order uptake monthly.
9. Build and maintain relationships with key business areas such as Buying, Marketing, Product, and Digital.
10. Utilise analytical skills to evaluate information, forecast sales and stock, and act on findings.
11. Serve as the primary contact for new drop shipment accounts, maintaining strong relationships and addressing concerns promptly.
12. Collaborate with Digital, Wholesale, Sales, Retail, Logistics, Finance, and Customer Experience teams on cross-functional initiatives.

Candidate Requirements:

• Proficiency in Microsoft Word and PowerPoint; intermediate Excel skills.
• Experience with customer portals.
• Strong analytical skills for problem-solving and opportunity identification.
• Excellent customer service experience with DTC accounts.
• Logistics knowledge from previous roles.
• Strong work ethic, positive attitude, and self-motivation.
• Excellent time management and communication skills.
• Interpersonal skills and ability to build relationships with customers, sales agents, and colleagues.

What We Offer:

• Profit Share Bonus
• Comprehensive Pension Plan
• 25 Days Annual Leave + buy more options
• Exclusive Brand Discounts
• Additional Benefits via our company website
• Service-based Loyalty Rewards
• Family Support Schemes
• Birthday Hours
• Wellness Walks
• Modern Workspace
• Volunteer Days
• Free On-site Parking
• Subsidized Canteen
• Cycle-to-Work Scheme
• Gym Membership Discounts
• On-site Facilities

About Us:

The Regatta Group offers quality outdoor clothing and accessories through brands like Regatta, Craghoppers, and Dare2b. We are a friendly, supportive family business committed to sustainability, diversity, and inclusion. Join us and make a difference for our team and the world!