DSAR Administrative Support Officer

M Group Services Limited; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading infrastructure service provider as part of their People department to support the efficient processing of Data Subject Access Requests (DSARs). This role is crucial in ensuring compliance with data protection regulations while fostering a culture of continuous improvement and team collaboration.

Benefits

Matched pension scheme

Online GP service

Employee assistance programme

Retail discounts access

Life assurance

Enhanced maternity and paternity leave

Discretionary bonus scheme

25 days annual leave plus bank holidays

Qualifications

• Previous experience in an administrative or compliance-related role required.
• Understanding of data protection principles is essential.

Responsibilities

• Support processing of Data Subject Access Requests (DSARs).
• Log, track, and monitor DSARs and maintain compliance.
• Assist in refining DSAR handling processes.

Skills

Organisational skills

Attention to detail

Communication skills

Confidentiality

Education

Minimum GCSEs including English and Maths

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.

This role is in our People department, our People Team supports us to recruit, retain, engage and develop our people. Roles can be in talent acquisition, learning, reward, employee relations or people services.

Want to come and be a part of it?

What will you be doing?

In this role, you will support the efficient processing of Data Subject Access Requests (DSARs) in line with the UK GDPR and the Data Protection Act 2018. This position is critical in ensuring we meet our statutory obligations while safeguarding personal data and maintaining trust.

You’ll be responsible for logging, tracking, and monitoring DSARs using our internal case management tools. You’ll perform initial triage of incoming requests—validating identities and clarifying scopes where needed—while working closely with different departments to gather relevant data.

Reviewing and redacting information to ensure it meets legal and regulatory standards will be a key part of your responsibilities. You’ll also maintain accurate records of all requests and actions taken, ensuring consistency and compliance throughout the process.

You'll support the drafting of formal responses under the guidance of the Data Protection Officer or designated lead and will escalate complex or sensitive requests when necessary. We value continuous improvement, so you’ll contribute to refining DSAR handling processes and documentation.

Beyond case management, you’ll also play a role in training and awareness activities, helping colleagues better understand data protection best practices.

What you’ll bring

• Previous experience in an administrative or compliance-related role.
• Strong organisational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet strict deadlines.
• Understanding of confidentiality and data protection principles.
• Minimum GCSEs or equivalent (including English and Maths).

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3^rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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