DS Compliance Administrator

Galaxy Personnel; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruiting agency in Norwich is seeking a Compliance Administrator to ensure agents adhere to compliance standards. The role involves auditing calls, scoring performance based on compliance metrics, and collaborating with management to improve processes. Ideal candidates are detail-oriented and comfortable handling confidential information, with training provided for those new to call auditing.

Qualifications

• Experience in call auditing or regulated environments is desirable but not essential.
• Ability to provide constructive feedback to agents.

Responsibilities

• Audit outbound and inbound calls made by call centre agents.
• Score calls using a compliance scoring card.
• Identify non-compliant calls and provide feedback.

Skills

Detail-oriented

Basic IT skills

Comfortable with confidential data

Job description

Overview

Job Title: Compliance Administrator

Location: Norwich

Salary: Excellent

Job Type: Full-time, Permanent (office based)

Galaxy Personnel is partnering with an exciting growing company, who expanding the Compliance Team. This department is the backbone of the business

Responsibilities

• Listen to and audit outbound and inbound calls made by our call centre agents.
• Score calls using a compliance scoring card (covering script adherence, objection handling, and professionalism).
• Identify non-compliant calls and feed this back into agent scoring.
• Work closely with floor managers and trainers to ensure all agents remain compliant and efficient.

What you will need

• Audit a set number of calls per agent each week.
• Complete detailed scoring cards for each call (compliance lines, objection handling, professionalism, data use).
• Flag non-compliance immediately to management.
• Work with compliance leadership to refine scoring criteria as campaigns evolve.
• Keep records to demonstrate compliance.

Desirable Skills

• Highly detail-oriented — can spot small script deviations instantly.
• Firm but constructive — compliance isn't negotiable, but feedback must help agents improve.
• Basic IT skills are essential, confidence with typing.
• Comfortable working with confidential data under GDPR rules.
• Experienced in call auditing, telesales, or regulated environments (desirable but not essential — full training provided).

How to apply

If this is a role you would be interested in and want to hear more

Contact David Steel (phone number removed)