Drunk Elephant Counter Manager- Sephora, Eldon Square (22.5 Hours)

Shiseido; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player seeks a dynamic Counter Manager to lead their team at a prominent retail location. This role involves leveraging your retail management expertise to recruit and delight customers, while driving sales and exceeding targets. You will collaborate closely with your Area Manager and HR to develop effective business strategies. With a focus on ongoing training and personal growth, this position offers a unique opportunity to thrive in a supportive environment. Join a company committed to innovation and excellence in the beauty sector, where your contributions directly impact customer satisfaction and business success.

Benefits

30 days holiday

Discretionary commission

Contributory pension (5%)

Product discounts

Parental allowance

Life assurance (up to 2x salary)

Employee referral bonuses

Access to Retail Trust

Regular performance reviews

Qualifications

• Proven retail management experience required.
• Strong coaching and development skills emphasized.

Responsibilities

• Recruit new customers and delight existing ones to exceed sales targets.
• Develop and execute a business plan driving KPIs and results.

Skills

Retail Management

Business Management

Artistry Skills

Effective Communication

Sales KPI Management

Coaching and Development

Education

Retail Management Qualification

Business Management Qualification

Job description

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Drunk Elephant Counter Manager

Reports to: Area Sales & Education Manager Drunk Elephant
Job Location: Sephora, Eldon Square - Newcastle
Contract type: Permanent Contract, 22.5 hours per week over 3 days

MISSION

Drunk Elephant isolates the most effective ingredients that directly benefit the health of skin. We follow an ingredient elimination philosophy for a total skin reset, using only products that support skin health and formulation integrity, regardless of whether ingredients are synthetic or natural.

Our philosophy targets the 'Suspicious 6': essential oils, drying alcohols, silicones, chemical sunscreens, fragrances/dyes, SLS. Removing these can help skin reset and return to a healthy, balanced state.

We think of our skincare routines as smoothies—easy to mix and change, with highly absorbable, biocompatible ingredients.

Our skin, scalp, and body products respect the skin's needs, using nourishing, biocompatible ingredients for optimal health.

ABOUT SHISEIDO GROUP

Founded in 1872 in Japan, Shiseido is one of the top 5 cosmetics companies globally, operating in 120 countries with 42,000 employees. We aim to inspire beauty and culture, creating high-quality, innovative cosmetics. In 2022, we celebrated 150 years of heritage, with a projected turnover over £7.0bn.

Our strategic focus includes leveraging our portfolio, capturing new retail opportunities, making customer-driven decisions, and creating a great workplace. We are expanding in skincare, launching new brands like ULE and Gallinée, and growing in fragrance with brands like Issey Miyake and Narciso Rodriguez.

ABOUT DRUNK ELEPHANT

We are committed to using ingredients that benefit skin health and support formulation integrity, based on biocompatibility, regardless of whether they are synthetic or natural.

MAIN RESPONSIBILITIES

As a Counter Manager, you will use your networking skills to recruit new customers and delight existing ones, aiming to exceed sales targets. You will work closely with your Area Manager, Education, and HR to develop and execute a business plan, driving KPIs and results. We offer ongoing training to support your growth and expertise.

PROFILE

• Proven retail management experience
• Business management skills
• Artistry experience, ideally with qualifications
• Effective communication with the Area Manager
• Ability to drive KPIs and sales within the team
• Strong coaching and development skills
• Alignment with the group's "Trust8" principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

BENEFITS

30 days holiday (including bank holidays), discretionary commission, contributory pension (5%), product discounts, parental allowance, life assurance (up to 2x salary), employee referral bonuses, access to Retail Trust, and regular performance reviews.

POSITION REFERENCE NUMBER: 14196