Drop/Count Team Member

Nichols College; Dudley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A gaming and hospitality company in Dudley is looking for Drop/Count Team Members to manage cash drop and count processes. Responsibilities include exceptional guest service, cash box collection, and counting slot drop contents. Candidates need a high school diploma and familiarity with accounting software. This role requires strong communication skills and the ability to work independently in a fast-paced environment.

Qualifications

• Must be at least 21 years of age.
• Ability to stand and walk quickly.
• Must maintain a high level of performance.

Responsibilities

• Sort, count, and wrap the contents of slot drop boxes.
• Provide exceptional guest service.
• Conduct daily cash box collection.

Skills

Exceptional guest service

Problem-solving skills

Communication skills

Teamwork

Basic math skills

Critical thinking

Education

High School Diploma (or GED)

Tools

Accounting software

Windows OS

Microsoft Office Suite

Job description

and the job listing Expires on August 22, 2025

Full-Time Job Hospitality, Events & Tourism

Drop/Count Team Members are responsible for all aspects of the drop and count process in accordance with New Hampshire Lottery Commission Regulations and all company policies and procedures, including but not limited to drop pick-up and the transferring of the drop to the Count room, as well as performing the main Count.

• Provide exceptional Guest service while maintaining a positive attitude.
• Collect cash boxes daily in a quick and efficient manner while minimizing interruptions on the gaming floor.
• Conduct the drop set-up, cash box replacement, retrieval, and transportation of the BV carts to the Count room.
• Utilize all drop equipment while taking special care around gaming tables, gaming machines, furniture, doorways, and Guests.
• Sort, count, wrap, and record the contents of slot drop boxes according to company standards.
• Balance unaudited totals and generate reports.
• Operate a 10-key calculator, currency counter/automatic bill sorter.
• Unload and reload cash box carts.
• Other duties as assigned
• Demonstrate strong listening and communication skills.
• Demonstrate problem-solving and critical thinking.
• Must be able to work independently and maintain a high level of performance.
• Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
• Focus on teamwork and collaboration with others.
• Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and the business.
• Stay engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
• Build lasting relationships by demonstrating honesty, integrity, and effective communication.
• Drive to exceed expectations while remaining accountable and fair.
• Must be at least 21 years of age.
• High School Diploma (or GED or High School Equivalency Certificate).
• Familiarity with accounting software.
• Have basic math skills.
• Proficient in Windows and Microsoft Office Suite.
• Ability to stand, walk, and move quickly throughout the property lift and maneuver up to 25 pounds
• Ability to work in a noisy, smoke-filled environment; and maintain physical stamina and mental focus during repetitive tasks in a secure environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.