Drivers Mate - DX-2

DX Delivery; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking logistics company as a driver’s mate, where you'll be part of a dynamic 2-person crew delivering exceptional service. This role offers the chance to thrive in a supportive environment, with opportunities for career progression and personal development. You will ensure timely deliveries, communicate effectively with customers, and handle paperwork accurately. With competitive pay and a range of benefits, this position is perfect for those who enjoy teamwork and customer interaction. Be part of a company that values its people and promotes from within!

Benefits

Competitive Rates of Pay

20 days holidays increasing with service

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Qualifications

• Friendly and hard-working with a passion for delivering excellent customer service.
• Ability to work effectively as part of a 2-person team.

Responsibilities

• Deliver goods to customers’ premises ensuring timely deliveries.
• Installation and light assembly of customer goods.

Skills

Customer Service

Teamwork

Problem Solving

Education

Experience in a similar role

Job description

***This role will operate as part of a 2-person crew providing a premium home delivery service***

All about you

You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!

Role summary:

Providing a premium home delivery service as part of a 2-person crew to our customers required premises ensuring exceptional customer service as part of a multi-drop delivery route. The driver’s mate will ensure that customers are communicated with, prior to and throughout the delivery, and will ensure that all associated delivery paperwork is completed.

Key responsibilities

• Working as part of a 2-person team delivering goods to customers’ premises ensuring deliveries are made within customer Service Level Agreements
• Installation and light assembly of customer goods
• Provide excellent customer service ensuring customers are communicated with throughout the delivery process
• Accurate completion of delivery paperwork
• Solving customer problems at the point of delivery

Additional information on this role

Experience in a similar role is preferred but not essential. This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits:

• Competitive Rates of Pay
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!