Driver & Valet

Hertz; Cardiff; On-site; GBP 22,000 - 26,000; Full time

Job summary

Hertz seeks a delivery and collection representative in Cardiff to ensure safe vehicle handling while maintaining high customer service standards. The role includes cleaning vehicles, checking compliance with operational standards, and providing excellent customer experiences, all contributing to the brand's reputation.

Qualifications

• Full UK driving license with no more than 3 points.
• Previous customer service experience desirable.
• Desire for continuous learning and questioning the status quo.

Responsibilities

• Deliver and collect vehicles according to SLAs, ensuring safety.
• Provide world-class customer service to enhance customer experience.
• Regularly check vehicle maintenance standards and clean vehicles to ensure 'pristine' condition.

Skills

Customer-focused attitude

Good communication skills

Adaptability

Good computer literacy

Job description

Social network you want to login/join with:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 locations worldwide, including North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. Hertz is one of the largest airport vehicle rental companies globally, renowned for its brand recognition.

This role guarantees the safe and efficient delivery and collection of Hertz vehicles, maintaining cleanliness, safety standards, and brand reputation by demonstrating excellent customer service at all times.

Job Purpose

This role involves ensuring the safe and efficient delivery and collection of vehicles, maintaining cleanliness, safety standards, and brand integrity, while providing excellent customer service.

Customer Service

• Provide world-class customer service, creating a friendly, welcoming experience during rental and return, aimed at maximizing customer loyalty.
• Achieve or exceed location targets for Customer Satisfaction & NPS scores.
• Maintain less than 5% customer complaints.
• Meet delivery and collection SLAs.

Driving

• Deliver and collect vehicles according to SLAs, ensuring safety for customers and colleagues.
• Obey the Highway Code and be BVRLA compliant.

Quality Control

• Regularly check vehicle maintenance standards per Hertz SOP to ensure vehicles are rentable.
• Achieve vehicle cleanliness audits and successful service & quality assessments.

Audit & Compliance

• Follow SOPs for all delivery and collection processes, including GDPR compliance.
• Document damages upon vehicle return to limit revenue loss.
• Achieve 100% in internal audits and damage detection targets.

Cleaning

• Clean and inspect vehicles to ensure they leave in pristine condition, enhancing customer experience and asset value.
• Meet vehicle cleanliness audit targets and gather peer and customer feedback.

Qualifications

• Full UK driving license with no more than 3 points.
• Previous customer service experience desirable.
• Good computer literacy and communication skills.
• Customer-focused attitude, inspiring others, and adaptable to change.
• Understand revenue generation and incorporate feedback for improvement.
• Seek continuous learning and question the status quo.
• Act with integrity always.