Driver Trainer & Delivery Operations Lead

ao.com; Watford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days holiday

Pension scheme 5%

Healthcare cash-back

Maternity/Paternity/adoption support

Wish service

Charity days

ShareSave scheme

Job summary

ao.com is seeking a proactive Driver Trainer to oversee daily delivery and installation runs, ensuring on-time customer service and depot compliance. You’ll own morning delivery plans and monitor progress to resolve issues quickly.

This hands-on role supports our self-loading depot, checks vehicles for roadworthiness, and guides drivers while coordinating with Quality and People teams. 40 hours, Mon-Fri, 12 Month FTC, Potters Bar, EN6 3JN.

Qualifications

• Strong understanding of transport legislation and logistics.
• Ability to build positive relationships under pressure.
• Confident decision-making when the Depot Manager is unavailable.
• Quick problem-solving ability and adaptability to changing situations.
• Excellent verbal and written communication skills.
• Competent in Microsoft Office, particularly Excel.

Responsibilities

• Prepare and oversee daily delivery and installation runs to ensure timely dispatch.
• Monitor operations throughout the day, resolving issues promptly to maintain service standards.
• Check all vehicles leaving the depot for security, legality, and compliance with transport legislation.
• Complete daily in-house reports for the Depot Manager.
• Support and guide drivers, handling queries professionally and efficiently.
• Conduct alcohol testing when required and ensure compliance with company policies.
• Manage transhipping and reloads to keep operations flowing smoothly.
• Debrief vehicles returning from delivery and installation runs, addressing any issues or damages.

Skills

Transport legislation

Logistics operations

Relationship building

Decision making

Problem solving

Communication

Excel

Tools

Microsoft Excel

Job description

ao.com is seeking a proactive Driver Trainer to oversee daily delivery and installation runs, ensuring on-time customer service and depot compliance. You’ll own morning delivery plans and monitor progress to resolve issues quickly.

This hands-on role supports our self-loading depot, checks vehicles for roadworthiness, and guides drivers while coordinating with Quality and People teams. 40 hours, Mon-Fri, 12 Month FTC, Potters Bar, EN6 3JN.