Driver Trainee, Home Delivery 3.5T

John Lewis Partnership; Greenhithe; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Delivery Hub Driver Trainee to join their dynamic team. This role offers the chance to make a positive impact on customer experiences through the delivery and installation of high-quality products. You'll be part of a two-person crew, ensuring every delivery is executed with professionalism and care. With a focus on work-life balance, enjoy three days off each week while having opportunities for overtime. Join a company that values inclusivity and offers great employee benefits, including discounts and career progression once fully qualified. This is a fantastic opportunity for those looking to grow in a supportive environment.

Benefits

25% Discount at John Lewis & Partners

12% Discount on electrical & white goods

20% Discount at Waitrose & Partners

Access to exclusive hotels after three months

Qualifications

• Must be 18 or over with a clean driving licence and customer service experience.
• Experience in installation and strong communication skills are essential.

Responsibilities

• Deliver and install products with a focus on customer service.
• Complete daily vehicle checks and follow delivery protocols.

Skills

Full, clean, manual Category B driving licence

Customer service experience

Installation of white goods

Assembly of furniture

Strong verbal communication skills

Job description

Hours of Work: Full time hours of work (41 hours per week), working Monday to Saturday between the hours of 06:00 - 17:00. No Sunday or Bank Holiday working required.

Role: Customer Delivery Hub Driver Trainee

Position: Permanent

Location: Crossways (CDH)

Hours of work: Full time hours of work (41 hours per week), working Monday to Saturday between the hours of 06:00 - 17:00. No Sunday or Bank Holiday working required.

Our Drivers work 4 days out of 6 (Monday - Saturday 06:00-17:00) which means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there’s potential to top up your earnings.

Please note: Due to the nature of this role, we require all applicants to be over 18 to apply.

About the role:

At John Lewis & Partners, we are famous for our reputation and customer service. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.

Our Customer Delivery teams are the face of the John Lewis & Partners brand. As part of a 2 person crew, you will deliver, assemble and install a wide range of home furnishings, electrical products and sports equipment, ensuring every delivery is made with the highest level of customer service.

As a driver for the Partnership, you will promote the Partnership brand through a professional and courteous manner to other road users.

What you will be doing:

You will be required to complete the Customer Delivery Driver Trainee programme to become a fully competent John Lewis Customer Delivery Installer, achieving the criteria measures at the end. This includes achieving your C1 licence.

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague.

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:

• Installation and disconnection of white goods
• Assembly of flat pack
• TV installations

Finally, you will offer to take away the packaging.

Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.

Once qualified, there is opportunity for career progression to move on to an installer position.

Required Qualifications:

• Full, clean, manual Category B driving licence (standard car driving licence) and previous driving experience
• Must be aged 18 or over
• Previous experience in a customer facing role
• Previous experience of the installation of white goods, building of furniture or associated skills
• Strong verbal communication skills both over the phone and face to face

After completion of Earning Membership:

As a Partner in the John Lewis Partnership you will be entitled to:

• 25% Discount at John Lewis & Partners on majority of goods
• 12% Discount at John Lewis & Partners on electrical & white goods
• 20% Discount at Waitrose & Partners on majority of goods

We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We welcome applications from everyone interested in working for us.