Driver Technician Trainee

John Lewis Partnership; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 31,000; Full time

Job summary

John Lewis Partnership is seeking a Driver Technician Trainee in the United Kingdom. The 3-month trainee programme leads to a fully qualified Customer Delivery Technician with a C1 driving licence, enabling installation of products at customers’ homes as part of a two-person delivery crew.

As an ambassador for the John Lewis brand, you will deliver exceptional customer service, perform site installations (TVs, appliances, furniture) and ensure safety and regulatory compliance while working 41

Qualifications

• UK B-category manual driving licence with no more than 6 points.
• Able to lift heavy items and perform physical tasks.
• Previous customer-facing experience is preferred.

Responsibilities

• Perform daily checks and assist in loading your vehicle with deliveries.
• Install products at customer homes (TVs, appliances, furniture) as part of a two-person team.
• Provide courteous service and handle issues to find best solutions for customers.
• Stay up-to-date with products and technologies to perform well.
• Adhere to driving regulations and Working Time Directive for safety.

Skills

Customer service

Verbal communication

Heavy lifting

Job description

As a Driver Technician Trainee, you'll be supported through our extensive 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence.

Once you're fully trained, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' door and installing the products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew., Being an ambassador for the John Lewis brand with great customer service is your number one priority.

• Perform daily checks and assist in loading your vehicle with the daily deliveries while collaborating with the warehouse team.
• Show great respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for your customers.
• Installing various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations). This will be completed efficiently and quickly for our customers, and will demonstrate how they work once installed.
• Keeping up to date with new products and technologies to perform your role at your best.
• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.

Please note that this role involves heavy lifting. You will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

UK B-Category manual driving licence with no more than 6 points.

• Previous experience in a customer-facing role.
• Have great verbal communication skills both over the phone and in person.
• Good understanding of technology and an interest in installation.

Desirable skills/experience you may have

• Prior experience in installation and customer delivery services.
• Previous role model or team leader experience

Varied hours of full time work (41 hours) across seven days to include early starts and Saturdays between the hours of 06:00 - 17:00.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or short er hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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