Driver Technician Trainee 7.5t

John Lewis & Partners; Metropolitan Borough of Solihull; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading UK retailer is seeking a Driver Technician Trainee to join their customer delivery team. This role involves a comprehensive training program to become a qualified Delivery Technician, focusing on delivering and installing a variety of products. Candidates must possess a UK B-Category driving licence, demonstrate excellent customer service skills, and be comfortable with heavy lifting. Join a collaborative team in a flexible working environment that values its partners' contributions.

Qualifications

• Must be 18 or over by start date.
• No more than 6 points on driving licence.
• Strong verbal communication skills, both over the phone and in person.
• Good understanding of technology and an interest in installation.

Responsibilities

• Act as an ambassador for the brand.
• Perform daily vehicle checks and load deliveries.
• Install various products efficiently and demonstrate use.
• Adhere to legal driving regulations.

Skills

Customer service experience

Verbal communication skills

Understanding of technology

Tech installation interest

Education

UK B-Category manual driving licence

Job description

Overview

As our Driver Technician Trainee 7.5t, you will be supported through a 3-month trainee programme to become a fully qualified John Lewis Customer Delivery Technician with a C1 driving licence. Once you're fully trained, you'll have the opportunity to bring our John Lewis service to customers' doors and install products they love into their homes (such as furniture, large electrical appliances, sound systems and TV sets) as part of a 2-person delivery crew. Due to the nature of the role, we require all applicants to be 18 or over by their start date.

Key Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as a top priority.
• Perform daily checks and assist in loading the vehicle with daily deliveries, coordinating with the warehouse team.
• Show respect and courtesy for the customer's home, and handle unexpected situations to find the best possible solution for customers.
• Install various products (including wall-mount TVs, integrated appliances, and hard-wired appliance installations) efficiently and demonstrate how they work after installation.
• Stay up to date with new products and technologies to perform the role effectively.
• Adhere to all legal driving regulations, including the Working Time Directive and EU regulations to maintain a safe working environment.
• Note that completion of the 90-day programme will be based on the individual’s input and may vary based on training needs.
• This role involves heavy lifting: spending time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses.

Essential Skills/Experience You’ll Need

• UK B-Category manual driving licence with no more than 6 points.
• Previous experience in a customer-facing role.
• Strong verbal communication skills, both over the phone and in person.
• Good understanding of technology and an interest in installation.

Desirable Skills/Experience You May Have

• Prior experience in installation and customer delivery services.
• Previous team leader or role model experience.

About The Partnership

We’re the largest employee owned business in the UK and home to John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As Partners we share ownership and rewards, working together through good and challenging times while upholding our behaviours and treating everyone with kindness and respect. We are committed to creating an environment where everyone can thrive.

We’re focused on being brilliant at retail, innovating, adapting, and diversifying. We strive to Never Knowingly Undersell on price, quality and service in John Lewis and passionately serving Waitrose customers.

Important Points to Note

Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed and provided with information about vetting during recruitment. Any DBS checks will be carried out by a third-party registered body, and financial probity checks may also be required for some roles. Vacancies may close early if we receive high volumes of applications. If you require a reasonable adjustment due to a disability to complete your application, please contact us as soon as possible. We support a good work-life balance and flexible working where possible; discuss this with the hiring manager during your interview.