Driver Technical Centre Executive

TN United Kingdom; Farnborough; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking global premium automotive brand as a Driver Technical Centre Executive. In this role, you will deliver exceptional service to customers and drivers while managing vehicle operations efficiently. Your expertise in motor vehicle repair and strong customer service skills will be key in providing solutions and ensuring a unique customer experience. The company fosters a culture of openness and diversity, offering competitive pay, a performance-related bonus, and the flexibility of hybrid working. Be part of a team that values your contributions to shaping the future of mobility.

Benefits

Up to 35 days of paid leave

Free on-site parking

Access to a subsidized restaurant

Annual performance-related bonus

Qualifications

• Relevant technical qualifications in motor vehicle SMR are essential.
• Experience in repair and maintenance of motor vehicles is required.

Responsibilities

• Ensure successful daily operational delivery for the Driver Interaction Centre.
• Negotiate with breakdown providers and vehicle manufacturers to maximize goodwill.

Skills

Customer Service Skills

Telephone Negotiation Skills

Motor Vehicle Repair Knowledge

Understanding of Fleet Industry

Education

Motor Mechanics NVQ 1, 2 & 3

City & Guilds or equivalent

Tools

Epyx System

Job description

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Driver Technical Centre Executive, Farnborough

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Client:

Location:

Farnborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

53e57a7e6bbe

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Driver Technical Centre Executive
Hays is delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.

About the job:
We are recruiting for a Driver Technical Centre Executive to join our client on a long-term temporary assignment. This role involves ensuring the successful daily operational delivery for the Driver Interaction Centre by providing exceptional service to Customers and Drivers.

The opportunity
• Responsibility and control of Driver Risk and proactive identification of enhanced Driver Risk solutions for our existing and potential customer base.
• Ensure vehicles with an off-road status are managed within required KPIs and provide driver support, managing communication, including telephone calls, email, etc., on vehicles, general motoring issues, and Driver Risk topics.
• Provide customer & driver support through a strong customer journey and support via telephone and email contact. Deliver on Alphabet’s customer promise and ensure unique customer experience expectations are met. This includes effective resolution or escalation of customer queries and complaints in a professional & timely manner.
• Prioritize vehicle SMR repairs depending on work complexity and accepted timeframes. A clear knowledge of vehicle repair is required.
• Negotiate with breakdown providers, repairers, and vehicle manufacturers to ensure quick return to on-road condition.
• Engage with breakdown providers, repairers, and vehicle manufacturers post-sale to ensure drivers are kept mobile with relief vehicles.
• Negotiate with vehicle manufacturers on a case-by-case basis to maximize goodwill, including vehicle relief and early termination support. The goal is to achieve goodwill figures exceeding £100,000 annually through engagement with vehicle manufacturers and key contacts. Not achieving this could lead to additional costs and increased complaints. Every individual is expected to contribute to this figure.

What will you bring to the global premium automotive brand:
- Relevant technical qualifications in motor vehicle SMR.
- Motor Mechanics NVQ 1, 2 & 3, City & Guilds or equivalent.
- Understanding of Fleet Industry Operational requirements is desirable but not essential.
- Strong customer service & telephone negotiation skills.
- Experience in repair and maintenance of motor vehicles (Motorbikes, Cars & LCVs).
- Knowledge of the Epyx system is required as all individuals have technical advisor status within the system.

How will we support you:
Our core values are integral to our culture: Openness, Responsibility, Appreciation, Transparency, Trust, and Diversity. We offer a competitive hourly wage plus an annual performance-related bonus, up to 35 days of paid leave including bank holidays, free on-site parking, and access to a subsidized restaurant. We support hybrid working, combining remote and office work.

Diversity, Equity, and Inclusion
Our policy promotes a diverse and inclusive work environment, encouraging equal opportunities, protection against discrimination, and respect for differences. We support diversity across gender, age, experience, abilities, sexual orientation, and cultural background.