Driver Support Co-Ordinator

Holman Enterprises; Chippenham; Hybrid; GBP 26,000; Full time

Job summary

Join an innovative team as a Customer Service Advisor in Chippenham, where your passion for exceptional service will shine. In this permanent role, you will support customers with their vehicle needs, ensuring smooth operations and timely assistance. Enjoy a hybrid working model after training, and benefit from a comprehensive compensation package that includes health insurance, a pension plan, and generous paid time off. Be part of a company that values diversity and inclusion, and make a real impact in a fast-paced environment. If you thrive on challenges and want to grow your career, this is the perfect opportunity for you!

Benefits

Health Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending Accounts

Employee Assistance Program

Retirement Plan

Paid Time Off

Tuition Reimbursement

Profit-sharing annual bonus

Free Breakdown Cover

Qualifications

• 1+ years of customer service experience in a call or contact centre environment.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Taking calls from customers needing help with company vehicles.
• Coordinating with suppliers for services and repairs.
• Providing top-tier customer service and updates.

Skills

Customer Service

Problem Solving

Communication

Time Management

Job description

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• Retirement Plan

• Paid Time Off

• Tuition Reimbursement

Job Posting Description

Are you passionate about delivering first class customer service and keeping things running smoothly? Ready to be part of an exciting, fast-paced team that supports businesses across the UK? If so, we want YOU to join our growing Driver Support Team at Holman UK in Chippenham!

This is your chance to make a real impact while enjoying the flexibility of hybrid working after a thorough training period. As a Customer Service Advisor (Fleet), you’ll be the go-to person for our customers when their vehicles need TLC or a helping hand during a breakdown.

We’re offering a permanent position with a starting salary of £26,000 per year.

What Will You Be Doing?

• Making a difference by taking calls from customers who need help with their company vehicles—whether it’s organizing a service, arranging maintenance, or handling a breakdown.
• Coordinating with suppliers to book services, repairs, and recovery vehicles—courtesy vehicles or rental vehicles - no two days are the same!
• Providing top-tier customer service by keeping everyone updated on progress, and handling any issues with a smile.
• Being a team player by stepping up to support the Driver Support Team and assisting with ad-hoc tasks to keep everything running smoothly.

What Are We Looking For?

• 1+ years of customer service experience in a call or contact centre environment (we love that you can handle the pressure!).
• Someone who thrives in a fast-paced, target-driven environment—deadlines and KPIs don’t make you panic.
• Bonus points if you have experience in the motor industry, but it’s not a dealbreaker!

What’s in it for you?

• 26 days of holiday (+8 bank holidays) to relax and recharge.
• A Group Personal Pension Plan to help you plan for the future.
• Death in Service and Critical Illness insurance—we’ve got you covered.
• Free parking and a Health Cash Plan—because we care about your well-being.
• Profit-sharing annual bonus—because we believe in sharing success.
• Recognition and rewards like Partner of the Quarter/Year awards!
• Free Breakdown Cover for those ‘just in case’ moments (eligible employees – service related)
• Career development support to help you grow—whether it’s additional training or more responsibilities + Long Service Awards

Why Holman UK?

We’re all about inclusion, diversity, and creating an environment where everyone can thrive. Whether you’re a parent, living with a disability, or bringing unique perspectives to the table, we welcome YOU. We believe diverse ideas drive success, and we want you to be part of that journey!

If this sounds like the perfect opportunity for you, don’t wait—apply today! We can’t wait to meet you.

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application

The need to know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

#LI-HYBRID

Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuouslyDriving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.