Driver Services Platform Lead Product Manager

Government Recruitment Service; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector agency in Swansea is hiring a Lead Product Manager to drive the strategy and development of digital products for the Driver Services Platform. The ideal candidate has a strong background in user-centered design and leadership, with experience in government digital standards. This role involves leading a team and ensuring that product developments meet user needs and business outcomes. Flexible working options and generous benefits are offered.

Benefits

28.97% employer pension contribution

25 days annual leave plus bank holidays

Flexible working options

Qualifications

• Strong experience in product management, particularly in digital services.
• Ability to lead teams and projects effectively.
• Experience with Gov UK Service Standard principles.

Responsibilities

• Drive the vision and strategy for DSP digital products.
• Lead a team of Product Managers and ensure product delivery.
• Collaborate with stakeholders to develop product vision.
• Design and develop products from inception to implementation.

Skills

User-centered design

Leadership

Agile methodologies

Collaboration

Job description

Can you confidently guide digital products from idea to launch, keeping users' needs at the heart of every decision?

Do you enjoy leading collaborative teams to deliver meaningful, user-centred services in line with government digital standards?

If so, we'd love to hear from you!

The Lead Product Manager will drive the vision, strategy, and value of the digital products used to provide the Driver Services Platform (DSP). They will be responsible for ensuring that DSP digital products align to the vision for DSP, have clear roadmaps, and that work is prioritised according to value.

They will lead a team of Product Managers, using their advanced knowledge to coach and develop others. They will be able to lead by example with tools and techniques to ensure transparency, benefit realisation, and quality.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary.
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday.
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers

The role holder will oversee product development from start to finish, ensuring that DSP digital products meet user and business outcomes. They will be passionate about user needs-based development and experienced with the principles of the Gov UK Service Standard.

The role will work within the Policy, Digital & Technology Directorate. The role holder will play a pivotal role in enabling cross-functional teams to successfully deliver digital projects and products. They will lead teams by example: fostering collaboration and removing obstacles.

Your responsibilities will include, but aren’t limited to:

• Work with the Service Owner to develop the vision of DSP product(s) and ensure effective communication to the immediate and wider service team and relevant key stakeholders.
• Provide leadership to a team of Product Managers to ensure they can provide detailed product knowledge and deliver products in line with the service vision.
• Work with the Department for Transport (DfT) colleagues, as appropriate, to ensure developments in the service support overall strategy.
• As part of the overall DSP service provision, design and develop products from inception through to implementation, and if necessary, closure. This will include responses to technical progress, legislative changes, and customer-led demand to improve the overall effectiveness of the product(s) and overall service provision, whilst ensuring that the customer is at heart of any decision making.
• Work with the Service Owner, ensure the business benefits are achieved.
• Use information and concerns from key users to improve systems and trouble shoot potential issues. Ensure each product service team identifies better outcomes and understands the implications of any change to the service on key users.
• Define the standards, quality expectation, service levels and any required process specifications for the product(s) ensuring that operational or delivery staff and/or third-party partners understand what is required of them to enable them to deliver often complex requirements.
• Accountable for the production of product specifications, quality measures and standards which form part of the overarching digital service.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.