Driver Quality Advisor

AO; Crewe; On-site; GBP 1,000; Full time

Job summary

An award-winning company is seeking a Driver Quality Advisor to collaborate with drivers and enhance customer satisfaction. You will handle performance advice, collect feedback, and ensure effective communication. Ideal candidates should have experience in customer service and effective communication skills. The role includes competitive pay and numerous perks like employee discounts and vacation days.

Benefits

33 days holiday

At least 5% pension contribution

Exclusive staff discount

Enhanced maternity, paternity, and adoption packages

Two fully paid charity days per year

Qualifications

• Experience in customer service or customer-facing roles is preferable.
• Maintain composure and focus under pressure.
• Exhibit a positive attitude and professional telephone manner.

Responsibilities

• Engage in regular calls with drivers to build positive relationships.
• Advise drivers on performance improvements.
• Enhance driver retention through two-way communication.

Skills

Customer service experience

Effective communication

Basic knowledge of Excel

Job description

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A fantastic opportunity to join an award-winning company with favourable shift patterns to promote an excellent work-life balance. We offer employee discounts and a growing list of perks including Simplyhealth and a pension plan.

As our Driver Quality Advisor, you will collaborate closely with self-employed drivers, the client support team, the quality team, and our depots.

• Salary: £12.29 per hour
• Hours: 37.5 hours between 8am-8pm
• Shift pattern: 5 days out of 7
• Job Type: Full-time, 6-month FTC
• Location: AO Latchford Building, AO Logistics, Weston Road, Crewe CW1 6GH

Here's What You Can Expect To Be Doing

The Driver Quality Advisor will serve as the voice of the quality team to drivers. Responsibilities include engaging in regular calls with drivers, building positive relationships, listening to feedback and concerns, and advising on performance improvements.
* Collaborate with depots to support excellent customer service.
* Check in with drivers to gather opinions on various topics.
* Keep drivers informed about innovations.

* Enhance driver retention through two-way communication.

A Few Things About You

• Experience in customer service or customer-facing roles is preferable.

* Maintain composure and focus under pressure.
* Exhibit a positive attitude and professional telephone manner.
* Basic knowledge of Excel.
* Effective communication skills.

A Bit About Us

At AO, customer satisfaction is our priority. We strive to make our customers happy, which is reflected in our always-smiling logo.

We offer a wide range of appliances and electronics, from washing machines and TVs to laptops and doorbells.

We are passionate, relentless, and driven to make a positive impact, whether through major initiatives or small improvements.

Our journey began at a pub in Bolton, sparked by a £1 bet and a belief in doing things better!

• 33 days holiday
• At least 5% pension contribution
• Exclusive staff discount
• Enhanced maternity, paternity, and adoption packages
• Expression of wish service
• Two fully paid charity days per year
• Share-save scheme

Visit our AO Benefits page to see all our benefits and perks.