Driver Operations Manager

Lalamove; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A logistics technology company is seeking a skilled operations leader to enhance driver acquisition and community engagement in the UK. The ideal candidate will have over 8 years of experience, including team management and cross-functional project oversight. Responsibilities include improving driver operations standards and managing multiple initiatives to foster a loyal driver community. Strong communication and leadership skills are essential for this role.

Qualifications

• At least 8 years of operational/leadership experience in logistics/e-commerce.
• Experience managing a team with at least 3 direct reports.
• Ability to manage complex cross-functional projects.

Responsibilities

• Drive driver acquisition and onboarding processes.
• Lead community and retention management initiatives.
• Enforce standards and procedures for driver operations.

Skills

Leadership skills

Strong integrity

Data-driven decision making

Strong communication

Education

Degree holder

Job description

Overview

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can. We have massively scaled our efforts across Asia, Latin America, Middle East, Europe and now have our sights on taking our best in class technology to the rest of the world. And we need your help to get us there!

What You’ll Do

• Driver acquisition and onboarding: constantly maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding.
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver‑partners across the UK.
• Driver operations standards: identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues.
• Performance: constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions.
• Team management: hire, onboard, and train a team of driver operations associates to execute the local operations.
• Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively.

What We Seek

• Leadership skills to deal with a large and diverse Lalamove community.
• Strong sense of prioritization and structured mindset to cover multiple things at the same time, without compromising on quality.
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising.
• Data‑driven to identify leverages and make the best decisions for the business in every situation.
• Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication.

Requirements

• Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment.
• Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals.
• Experience in managing complex, cross‑functional projects, plus if have experience working closely with regional or headquarter teams.
• Knowledge and understanding of mobile and web technologies.
• Positive & open‑minded, result‑oriented with strong business acumen.
• Good command of both written and spoken English.