Driver/Health Care Assistant

NHS; Norwich; On-site; GBP 25,000; Full time

Job summary

An opportunity exists within the NHS for a supportive role in the Out of Hours Community Nursing Service. Ideal candidates will assist clinical teams and ensure high standards of care in diverse settings, while their contributions are vital for community healthcare delivery.

Qualifications

• Experience in a healthcare support role preferred.
• Valid driver's license required.
• Ability to use assistive technology effectively.

Responsibilities

• Work in partnership with the nurse coordinator for clinical team deployment.
• Drive nurses to patient visits and assist with clinical tasks.
• Maintain communications and documentation as per SOPs.

Skills

Communication

Teamwork

Geographical knowledge

Job description

Job summary

To provide a supportive role to the Out of Hours Community Nursing Service in delivering high standards of healthcare to patients within their own homes, care homes, the travelling community, and in clinics.

Main duties of the job

As part of the Urgent Community Response (UCR) Team, you will be required to:

1. Work in partnership with the nurse co-ordinator to support deployment of clinical teams as directed.
2. Drive nurses to patient visits.
3. Undertake care under the supervision of the registered nurse.
4. Engage in the use of SystmOne, including mobile working.
5. Engage with referral to discharge standard processes.
6. Be aware of the demand and capacity model reflecting workload needs at any given time.
7. Engage in admission avoidance when required.

About us

Apply now to join an organisation awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating, and the first stand-alone NHS community trust in the country to receive this accolade.

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Details

Date posted: 18 June 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 a year

Contract: Permanent

Working pattern: Full-time

Reference number: 839-7283958-BM

Job locations: Norwich Community Hospital, Norwich, NR2 3TU

Job description

Job responsibilities

Coordination support

• Work as part of the clinical triage team within the Out of Hours Community Nursing service, supporting referral registration and visit allocation under the supervision of a nurse coordinator.
• Ensure documentation and recordkeeping comply with SOPs and Trust policies.
• Use assistive technology to support fair and efficient visit deployment.
• Assist with urgent referral processing using geographical knowledge and technology.
• Follow local processes and SOPs.
• Troubleshoot assistive technology alongside the nurse co-ordinator.
• Communicate effectively with deployed teams.

Driver

• Locate and drive the Out of Hours Nurse safely to designated addresses and back.
• Maintain vehicle fuel, logs, and safety regulations.
• Interact with satnav devices, including troubleshooting.
• Communicate effectively with the coordination team.

HCA

• Assist nurses with moving and handling patients and clinical tasks.
• Assist with equipment delivery and collection.
• Follow policies on consent and infection control.

General

• Maintain patient confidentiality and dignity.
• Contribute to service delivery and support communication within teams.
• Report problems and incidents appropriately.
• Ensure vehicles and equipment are used and maintained safely.
• Contribute to supply requisitions and manage indirect patient contact tasks.
• Coordinate shift coverage with the team.

Person Specification qualifications, experience, skills, and other requirements are detailed comprehensively in the original description.

This post is subject to a Disclosure and Barring Service check.

Employer: Norfolk Community Health and Care NHS Trust, Norwich Community Hospital, Norwich, NR2 3TU

Website: https://www.norfolkcommunityhealthandcare.nhs.uk