Driver: Deliver and Collect Rental Vehicles

Recruitment Avenue; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated driver to deliver and collect rental vehicles at Southampton Airport. In this role, you will ensure a high-quality customer experience by providing friendly and efficient service during the rental process. You'll be responsible for preparing vehicles, checking documentation, and addressing any customer concerns. This position offers the opportunity to contribute to customer satisfaction and uphold the company's service standards. If you enjoy driving and interacting with customers, this role is perfect for you!

Qualifications

• Must have a valid driver's license and a clean driving record.
• Strong customer service skills to ensure customer satisfaction.

Responsibilities

• Deliver and collect vehicles while ensuring customer satisfaction.
• Prepare vehicles to a high standard and complete necessary documentation.

Skills

Customer Service

Vehicle Maintenance

Attention to Detail

Driving Skills

Documentation Management

Education

Valid Driver's License

Tools

Company Vehicles

Job description

Job Title – Driver: Deliver and Collect Rental Vehicles

Job Location – Southampton Airport

Salary – £8.91 per hour

Your role is to deliver and collect vehicles to customer specified requirements and inform customers of all relevant information regarding vehicle handover – and termination, checking license and taking payment if required.

You will prepare the company’s vehicles to a high standard, identify any fleet maintenance and damage issues, and offer a quality service to customers.

As a driver, you will be meeting customers at their homes/businesses and at the office.

You will be responsible for ensuring customer satisfaction for their vehicle rental experience and making them feel valued.

You must provide a friendly and efficient service during all aspects of the rental car process and assist all customers with the rental process.

Key responsibilities:

1. To clean and check vehicles in accordance with the Company’s Ready for Rent Checklist, and accurately complete all relevant documentation relating to the vehicle preparation process.
2. Prior to accepting responsibility of a vehicle, ensure it is road legal and that all damage corresponds with the documentation that the movement relates to.
3. Ensure you have corresponding paperwork to support any vehicle that you are going to drive on the public highway.
4. Provide C02 emissions & value of the vehicle where required.
5. Ensure all supplementary paperwork requirements are completed in line with account-specific requirements.
6. Identify damage and faults to vehicles at the collection point.
7. Complete the relevant documentation and return to the Station.
8. Use all company equipment provided to effectively perform the delivery & collection process.
9. On collection or return of vehicles from workshop, ensure work has been completed where applicable.
10. Report on any relevant commercial activity that may assist with business development.
11. As per instructions from Station Manager / Fleet Manager / Team Leader/Assistant Manager, deposit company monies at the bank.
12. To maintain a high quality of Customer Service recognising the company’s Customer Service Standards, and observing the company’s Quality Policy when applicable to your duties.
13. In instances of customer dissatisfaction, take ownership of the problem and report to your Manager.
14. Ensure the safety and security of customers, staff, vehicles, equipment and premises at all times. Log any lost property immediately when found.
15. To identify and communicate to the Station Manager any new/additional aspects within the workplace which might have a significant impact upon the environment or health and safety.
16. To drive company vehicles with care and adhere to the Company Driving Standards Policy.
17. Undertake all training applicable to your role, through the online training platform and instructor-led courses.