Driver Awareness Team Clerk- HC622034

Shared Services Partnership; Netley; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A public service organization is seeking a Driver Awareness Team Clerk in Netley. The successful candidate will serve as the first point of contact for inquiries regarding driver awareness courses. Responsibilities include supporting course availability and providing administrative support. Candidates should have a minimum QCF Level 2 education and good communication skills. This temporary position offers hybrid working arrangements and aims to promote equality and diversity within the workplace.

Qualifications

• Educated to QCF Level 2 minimum with passes in English and Mathematics.
• Good communication skills and computer literacy.

Responsibilities

• Act as first point of contact for driver awareness enquiries.
• Support DAT Administrators with course availability.
• Provide administrative support for the Driver Awareness Programme.

Skills

Good communication skills

Computer / keyboard literate

Education

QCF Level 2 at least 2 passes including English and Mathematics

Job description

Job Details

Job Title : Driver Awareness Team Clerk- HC622034

Location : Support Headquarters, Netley (Hybrid Working)

Salary : Scale 3, £25,242 - £26,703 per annum

Contract : Temporary (For 12 months)

Hours : 37 hours per week

Closing Date : Sunday 21st December 2025 at 23 : 59 hours

About the Role

To be first point of contact for telephone and email enquiries from the public and Police Forces regarding Driver Awareness Course provision across Hampshire and Isle of Wight.

Knowledge of UKROEd / NDORS and associated course delivery systems is desirable.

Accountabilities include but are not limited to :

1. Support the DAT Administrators in ensuring a sufficient level of course availability is maintained across Hampshire and Isle of Wight.
2. To give advice and take appropriate action to resolve enquiries at first point of contact wherever possible, being accountable for maintaining a high standard and managing the caller’s expectations regarding course provision.
3. To provide administrative support to ensure the overall smooth running of the Driver Awareness Programme.
4. To ensure compliance with the Programme’s retention, recording, archiving and disposal of material in accordance with the Freedom of Information Act, Force procedure and Service Level agreements
5. To effectively administer a variety of computerised record keeping systems, ensuring GDPR compliance at all times
6. To assist in monitoring the Programme’s performance by undertaking the collection of evaluation data relating to the Programme

For more information about the role click here

Essential Qualifications

Educated to QCF Level 2 at least 2 passes to include English and Mathematics OR work experience deemed to have brought the postholder to a comparable level.

or Apprenticeship Route : Applicants need no qualifications to be accepted onto the Apprenticeship Programme. English and Maths at QCF Level 2 is a requirement of apprenticeship completion, those who don’t already have this will be supported to achieve the required standard as part of the apprenticeship programme.

Essential Experience

• Good communication skills
• To be computer / keyboard literate and a competent keyboard user

Competencies and Personal Qualities

• We are Emotionally Aware - Level 1
• We Take Ownership - Level 1
• We are Innovative and Open Minded - Level 1

Value

Public Service

Contact details for an informal discussion

Please contact the Recruitment Team at [e-mail] or on 023 8045 1611

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.

Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work‑life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under‑represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting : [e-mail]

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.