Driver Account Manager

ao.com; Crewe; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join ao.com as a Driver Account Manager, where you'll lead and train delivery drivers, ensuring high standards and exceptional service. This role involves monitoring performance, championing positivity, and managing relationships to enhance delivery operations. Play a critical role in maintaining customer satisfaction and operational efficiency within a collaborative team at a leading company.

Benefits

33 days holiday

At least 5% pension contribution

Exclusive Staff Discount

Enhanced parental packages

Paid charity days

Share-save scheme

Qualifications

• Strong communication skills to engage effectively at all levels.
• Ability to lead, inspire, and motivate self-employed drivers.
• Genuine passion for delivering outstanding service.

Responsibilities

• Deliver engaging training sessions to drivers.
• Lead recruitment presentations for contractor onboarding.
• Monitor performance and improve driver grading.

Skills

Leadership

Communication

Problem Solving

Tools

Microsoft Office

Job description

Step Into a Career That Delivers - Become a Driver Account Manager at AO

At AO, we don’t just deliver appliances — we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That’s where you come in.

As a Driver Account Manager, you’ll be the heartbeat of our driver network — welcoming new talent, energising our existing teams, and championing a culture of positivity and performance. You’ll be supported by a team that’s as ambitious as you are, with the tools and training to help you thrive.

Join a high-performing, collaborative team where your ideas matter, your growth is supported, and your impact is felt every single day.

• Hours: 5 out of 7 days / 40 hours per week.
• This is a 6-month fixed-term contract, with the possibility of a permanent role depending on business needs and performance.

Here's What You Can Expect To Be Doing

• Deliver engaging training sessions to both new and existing self-employed delivery drivers, ensuring they’re confident and prepared.
• Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
• Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
• Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
• Keep accurate training records and support internal audits to maintain high standards.
• Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
• Be the go-to contact for driver queries — from payments and routing to grading and damage claims.
• Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.

A Few Things About You

• A genuine passion for delivering the outstanding service our customers expect and deserve.
• The ability to lead, inspire, and motivate others to perform at their best.
• Confidence in applying a fair and consistent approach to people management.
• Strong communication skills, with the ability to engage effectively at all levels.
• Solid IT skills, including confidence using Microsoft Office and warehouse management systems.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

• 33 days holiday
• At least 5% contribution pension scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

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AO is for everyone

We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work.

We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do.

We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations.

And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer.

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After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve.

The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage.

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Thank you for completing your application for the position of Driver Account Manager.