Driver – Car Rental Sector

Recruitment Avenue; Luton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated driver to deliver and collect vehicles while ensuring exceptional customer service. In this role, you will be responsible for preparing vehicles to a high standard, checking for any maintenance or damage issues, and ensuring all documentation is in order. Your commitment to customer satisfaction will be key as you meet clients at their homes and offices, providing a friendly and efficient service throughout the rental process. Join a dynamic team where your contributions will enhance the customer experience and drive the company's success forward.

Qualifications

• Must possess a valid driver's license and demonstrate excellent customer service skills.
• Attention to detail is crucial for vehicle checks and documentation.

Responsibilities

• Deliver and collect vehicles while ensuring customer satisfaction.
• Prepare vehicles and identify any maintenance issues before handover.

Skills

Customer Service

Vehicle Maintenance Awareness

Attention to Detail

Communication Skills

Education

Valid Driver's License

Tools

Company Vehicles

Documentation Management Tools

Job description

Your role is to deliver and collect vehicles to customer specified requirements and inform customers of all relevant information regarding vehicle handover – and termination, checking license and taking payment if required.

You will prepare the company’s vehicles to a high standard, identify any fleet maintenance and damage issues, and offer a quality service to customers.

As a driver, you will be meeting customers at their homes/businesses and at the office.

You will be responsible for ensuring customer satisfaction for their vehicle rental experience and making them feel valued.

You must provide a friendly and efficient service during all aspects of the rental car process and assists all customers with the rental process.

Key responsibilities:

• Prior to accepting responsibility of a vehicle ensure it is road legal and that all damage corresponds with the documentation that the movement relates to.
• Ensure you have corresponding paperwork to support any vehicle that you are going to drive on the public highway.
• Provide C02 emissions & value of the vehicle where required.
• Ensure all supplementary paperwork requirements are completed in line with account-specific requirements.
• Identify damage and faults to vehicles at the collection point.
• Complete the relevant documentation and return to the Station.
• Use all company equipment provided to effectively perform the delivery & collection process
• On collection or return of vehicles from workshop, ensure work has been completed where applicable.
• Report on any relevant commercial activity that may assist with business development.
• As per instructions from Station Manager / Fleet Manager / Team Leader/Assistant Manager, deposit company monies at the bank.
• To maintain a high quality of Customer Service recognising the company’s Customer Service Standards, and observing the company’s Quality Policy when applicable to your duties.
• In instances of customer dissatisfaction, take ownership of the problem and report to your Manager.
• Ensure the safety and security of customers, staff, vehicles, equipment and premises at all times. Log any lost property immediately when found.
• To identify and communicate to the Station Manager any new/additional aspects within the workplace which might have a significant impact upon the environment or health and safety.
• To drive company vehicles with care and adhere to the Company Driving Standards Policy.
• Undertake all training applicable to your role, through the online training platform and instructor-led courses.