Drainage Delivery Technician

United Utilities; Urmston; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

26 days annual leave

Pension with employer contribution

Healthcare plan

Employee discounts

Job summary

United Utilities is seeking a Drainage Delivery Technician to resolve complex wastewater incidents and improve drainage performance. You will analyze network data, support maintenance planning, and provide expert guidance to operational teams and stakeholders.

The role emphasizes customer service, regulatory compliance, and proactive problem-solving within the wastewater network. Onsite role based at Davyhulme Wastewater Treatment Works in Urmston.

Qualifications

• Full UK driving license required.
• Extensive knowledge of day-to-day drainage systems and maintenance techniques.
• Excellent wastewater regulatory understanding.
• Good understanding of IT systems and their capabilities.
• Commercial awareness and ability to identify opportunities.
• Reporting and presentation skills (oral and written).
• Ability to interface with customers and provide excellent customer service.
• Capable of using own initiative and working under pressure.
• Excellent time management and organisational skills.

Responsibilities

• Investigate and resolve complex wastewater incidents, identifying root causes and implementing long-term solutions.
• Analyse network performance data to improve drainage performance and customer outcomes.
• Support development of planned maintenance programmes and investment proposals.
• Act as local technical expert, guiding operational teams and stakeholders.
• Take ownership of escalated customer issues and manage expectations.
• Prepare responses for customers and representatives of stakeholders; attend visits as required.
• Ensure asset, operational and regulatory data is accurate and up-to-date.
• Contribute to incident reviews and continuous improvement activities.
• Build strong working relationships with internal teams, regulators and contractors.
• Champion safe working practices and compliance with regulations and policies.
• Participate in standby rota and provide support during incidents.

Skills

Driving license

Drainage knowledge

HSE compliance

IT systems

Customer service

Problem solving

Time management

Communication skills

Regulatory understanding

Education

BTEC Sewerage Engineering

HNC in Civil Engineering

Job description

The Role

Are you a proactive problem-solver with a passion for delivering excellent customer outcomes? As a Drainage Delivery Technician, you'll be at the forefront of resolving complex drainage network issues, tackling incidents that require specialist investigation and expertise when a first-time fix hasn't been possible.

Working across our network, you'll play a vital role in improving drainage performance, reducing customer impacts, and helping to keep our communities flowing. As the local technical expert, you'll use your knowledge and analytical skills to identify root causes, develop effective solutions, and contribute to long-term performance improvement plans that make a real difference.

What You'll Be Doing

• Investigate and resolve complex wastewater network incidents, identifying root causes and implementing long-term solutions to prevent repeat failures.
• Analyse network performance data and trends to improve drainage performance, customer outcomes, safety, and regulatory compliance.
• Support the development of planned maintenance programmes, investment proposals, and proactive interventions across the wastewater network.
• Act as a local technical expert, providing guidance and support to operational teams and key stakeholders.
• Take ownership of escalated customer issues, managing expectations and delivering excellent customer service.
• Prepare responses for customers, MPs, councillors, and other stakeholders, and attend customer visits where required.
• Ensure asset, operational, and regulatory data is accurate, complete, and maintained to required standards.
• Contribute to incident reviews, pollution prevention initiatives, significant event reporting, and continuous improvement activities.
• Build and maintain strong working relationships with internal teams, contractors, regulators, and external stakeholders.
• Champion safe working practices, compliance with company policies and environmental regulations, and embrace new technologies that enhance network visibility and performance.
• Participate in the standby rota and provide support during network incidents and emergency response activities.

What We're Looking For

• Full UK driving license
• BTEC in Sewerage Engineering (or equivalent recognised qualification). HNC in civil engineering (or related subject) is desirable.
• Health and Safety, including CDM, NRSWA, manual handling and confined spaces.
• Establishes and maintains up to date knowledge in their 'expert' field.
• Good understanding of IT systems and their capabilities.
• Commercial awareness - able to identify opportunities.
• Extensive knowledge and experience of day-to-day drainage system and associated maintenance techniques.
• Excellent wastewater regulatory understanding.
• Good understanding of the Network Maintenance Alliances / Service providers.
• Reporting and presentation skills (both oral and written)
• Ability to interface with customers and provide excellent customer service.
• Capable of using own initiative and working under pressure.
• Excellent time management and organisational skills - able to work to deadlines and achieve personal objectives.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

About Us

Salary - £40,232

Work Type - Onsite

Job Location - Davyhulme Wastewater Treatment Works, Trafford Way, Urmston, Manchester, M17 8DD

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.