DPSS Employment Service Advisor

CEMP; East Devon; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Join CEMP as an Employment Support Advisor and empower individuals with disabilities to manage their own care teams. In this dynamic role, you will provide expert HR guidance and support recruitment processes, ultimately helping enhance the independence and dignity of over 1,400 disabled employers.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Norfolk Rewards employee discounts

Local Government Pension Scheme

Qualifications

• Passionate about inclusion and supporting disabled individuals.
• At least 2 years experience in HR advice.
• Strong understanding of disability-related challenges.

Responsibilities

• Providing HR advice and guidance to Direct Payment employers.
• Supporting recruitment by co-producing job adverts with customers.
• Coaching individuals through interviews and performance management.

Skills

Communication

Interpersonal Skills

Empowerment

HR Knowledge

Education

CIPD Level 3 or equivalent

Job description

DPSS Employment Service Advisor | 8399 | Permanent Contract | 37 hours per week | £27,711 to £30,060 per annum (Scale F) | County Hall

Empower Independence. Champion Inclusion. Make a Difference.

Are you passionate about supporting people with disabilities to live independently and confidently manage their own care teams? Do you have the HR knowledge and interpersonal skills to guide individuals through the full employee lifecycle?

Were looking for a dedicated Employment Support Advisor to join our dynamic Direct Payment Support Service (DPSS) team. Youll play a vital role in empowering over 1,400 disabled employers to recruit, manage, and retain their own Personal Assistants (PAs), helping them maintain control over their care and daily lives.

What Youll Be Doing

• Providing expert HR advice and guidance to Direct Payment employers.
• Supporting recruitment by co-producing job adverts and descriptions with customers.
• Coaching individuals through interviews, performance management, grievances, and disciplinary processes.
• Offering tailored advice that reflects the diverse needs and abilities of our customers.
• Occasionally attending home visits and job fairs to provide in-person support.
• Working in a hybrid model both from home and our office.
  
  

What Were Looking For

• A strong understanding of disability and the challenges faced by disabled individuals.
• Excellent communication skills with the ability to adapt your approach to suit different people and situations.
• Solid knowledge of employment law and HR best practices.
• CIPD Level 3 (or equivalent) preferred, with at least 2 years experience in providing HR advice.
• A genuine passion for inclusion, empowerment, and person-centred support.
  
  

Why Join Us?

Youll be part of a busy, supportive team where your work has real impact. Every day brings new opportunities to make a difference helping people live more independently, confidently, and with dignity.

To speak to someone about this role feel free to email Heidi Sampson or Lauren Brown to arrange a time to chat. You could look at the Direct Payment Website for more information about the services we provide as a whole. Direct Payment Support Service - Norfolk County Council

Ready to be part of something meaningful?

Apply now and help shape a more inclusive future.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working dependent on your job role and business need.
• Financial benefits such as:
• Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job
  

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the fullJob description and person specificationto help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 23 June 2025 23:59

All other applicants closing date: 7 July 2025 23:59

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