Dotcom Fulfilment Shift Leader - Northcott Extra

Tesco Hungary; Newtownabbey; On-site; GBP 80,000 - 100,000; Full time

Job summary

Join a leading retail company as a Shift Leader where you will play a pivotal role in customer service and team management. The position involves maintaining store standards, leading a diverse team, and fostering a welcoming environment for both customers and colleagues. With flexibility in working hours, this role is designed for those seeking stability in their careers while positively impacting their community.

Qualifications

• Must have a strong customer service focus and be able to role model this.
• Experience in leading teams and store operations is preferred.
• Effective communication skills are essential for team coordination.

Responsibilities

• Oversee store activities and ensure customer satisfaction.
• Coordinate and inspire a team to maintain store standards.
• Handle changes efficiently to enhance service quality.

Skills

Customer Service

Team Leadership

Communication

Flexibility

Problem Solving

Relationship Building

Job description

Availability Window

Days	From time	To time
Sun	05:45:00	13:45:00
Mon	05:45:00	13:45:00
Tue	12:00:00	19:00:00
Wed	05:45:00	13:45:00
Fri	12:00:00	20:00:00

Our Shift Leader rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location.

It is our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you would like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we would like you to be available to work: the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we would still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It is a committed role, full of everyday challenges, but that is one of the things that makes it so exciting.

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.

As a Shift Leader, you will be working in a fast paced retail environment where no day is the same.

You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback

You will have a great understanding of how your store is performing and be the expert in delivering practical actions for its improvement by taking a hands on approach.

With your guidance, your store will always remain a safe place to work and shop.

• You are able to role model giving great, natural customer service ensuring every customers needs are met
• Be able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best
• You are a clear communicator and use a variety of methods to keep the team well informed
• Be confident in taking the lead as at times you will be in charge of the store.
• You are flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for customers and colleagues
• You have energy and drive to deliver beyond expectations and effectively balance priorities
• Always looking for ideas and opportunities to serve Britain's shoppers a little better everyday.
  

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.

We know life looks a little different for each of us. That is why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.

Please note

Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com