Dorking Assistant Store Manager

TN United Kingdom; Dorking; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to support the Store Manager in leading a dynamic team and driving sales in a vibrant retail environment. This role involves maintaining high standards of customer service, managing budgets, and ensuring compliance with company policies. The ideal candidate will have a passion for retail, excellent leadership skills, and the ability to inspire a team. With a commitment to employee development and a range of benefits, this position offers a rewarding opportunity to grow within a supportive and engaging workplace.

Benefits

25 days holiday plus bank holidays

Perkbox discounts

Thrive learning platform access

Dental insurance

Pension scheme

Critical illness cover

Sick pay allowances

O2 phone discount

Eye test contributions

Enhanced family-friendly policies

Qualifications

• Experience in retail management and team leadership is essential.
• Strong analytical skills to drive sales and manage budgets.

Responsibilities

• Lead the store team to deliver exceptional customer service.
• Analyze financial data to maximize sales and manage costs.
• Train and develop team members to uphold brand standards.

Skills

Customer Service

Team Leadership

Financial Analysis

Retail Management

Training and Development

Education

High School Diploma

Retail Management Certification

Job description

Job Title: Assistant Store Manager

Location: Dorking, United Kingdom

Company: FatFace

Job Type: Permanent, Full-Time (40 hours)

Job Reference: 3d9445557c58

Posted: 05.05.2025

Expiry Date: 19.06.2025

Role Overview

Supporting the Store Manager to lead the store, drive sales, manage costs, and uphold the brand standards. Creating an inspiring environment, developing the team, and maintaining high standards according to company guidelines.

Role Responsibilities

• Lead by example, maintaining brand standards and exceptional customer service.
• Train, coach, and develop team members, supporting appraisals and performance reviews.
• Analyze financial data and market knowledge to maximize sales and support decision-making.
• Manage store budget through scheduling, cost controls, and productivity.
• Implement retail plans effectively through planning and organization.
• Coordinate with Head Office on stock management and visual merchandising.
• Ensure compliance with all policies, procedures, and legal obligations including GDPR.
• Oversee visual merchandising, sales launches, and store presentation.
• In absence of Store Manager, assume responsibilities to ensure store performance and team development.

Role Competencies

• Deliver excellent customer service and satisfaction.
• Align with company’s social and environmental mission.
• Promote multichannel shopping options to customers.
• Provide product training and coaching to team members.
• Use local knowledge and creativity to maximize sales opportunities.
• Manage store budget and team productivity effectively.

Benefits of Working with Us

• 25 days holiday plus bank holidays
• Perkbox discounts and wellbeing content
• Thrive learning platform access from day one
• Dental insurance (employee funded)
• Pension scheme and 24/7 support services
• Critical illness and death in service cover
• Sick pay allowances
• O2 phone discount
• Eye test contributions
• Sabbatical leave based on service
• Enhanced family-friendly policies
• Refer a friend scheme