Door Person - Concierge

Hyatt Hotels Corporation; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Andaz London Liverpool Street as a Door Person, where you will offer a warm welcome and assist guests throughout their stay. This role requires excellent customer service skills and attention to detail in a vibrant 5-star environment. Enjoy significant benefits, including discounted hotel stays and continuous development opportunities.

Benefits

12 complimentary nights a year across Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Business attire laundered complimentary

Access to Headspace membership

Continuous learning and development opportunities

Qualifications

• Previous experience in a similar role within the luxury segment is preferred.
• Excellent customer service skills and ability to handle a variety of tasks efficiently.

Responsibilities

• Warmly welcome guests upon arrival with a friendly greeting.
• Assist guests with luggage and transportation arrangements.
• Maintain communication with front desk staff to ensure smooth guest experience.
• Open doors for guests and manage traffic at the entrance.
• Ensure the entrance area is clean and free of hazards.

Skills

Customer service skills

Attentiveness

Job description

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Door Person at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Door Person

• Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.
• Assisting guests with luggage and transportation arrangements as appropriate.
• Maintain clear communication with front desk staff and other team members to ensure a smooth guest experience.
• Open doors for guests as they enter and exit the building, providing a courteous and seamless experience.
• Assist in managing vehicular and pedestrian traffic at the entrance to ensure safety and order.
• Regularly inspect the entrance area to ensure it is clean, presentable, and free of hazards.

About you

Previous experiencein a similar rolewithin the luxury segmentis preferred.Excellent customer service skills, attentiveness, and the ability to handle a variety of tasksefficiently and professionally.

Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Door Person role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.

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