Donor Services Support Officer

NHS National Services Scotland; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Job summary

An exciting opportunity at NHS National Services Scotland for a Donor Services Support Officer to provide administrative support within the Donor Services team. Ideal candidates will possess strong organisational skills, attention to detail, and excellent communication abilities. The role requires a higher grade education or equivalent experience, with healthcare administration experience seen as beneficial. You'll be involved in maintaining high standards of service and safety for donors while working within established clinical and quality standards.

Benefits

Pension scheme

Work life balance policies

Occupational health services

Learning resource centres

Discounted leisure and shopping benefits

Qualifications

• Good organisational skills and attention to detail are required.
• Experience in healthcare administration is advantageous.
• Must possess excellent communication skills.

Responsibilities

• Provide clerical and administrative support in all areas of Donor Services.
• Ensure essential information is accurately recorded and updated.
• Participate in the delivery of excellent service to donors.

Skills

Organisational skills

Attention to detail

Communication

Multitasking

Customer focused

Education

Higher grade education or equivalent experience

Tools

Microsoft Office

Job description

About The Organisation

As a vital part of NHS Scotland, NHS National Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialized support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care. As a major division within the NHS National Services Scotland the Scottish National Blood Transfusion Service (SNBTS) plays a vital role not only in the health of the people of Scotland but also on an international scale through our leading position in new product development biomedical research and donor / clinical services.

Our goal is to maintain the highest standards of patient/donor care whilst remaining internationally competitive. The Donor Services Department is responsible for the planning and provision of adequate supplies of safe, high quality blood components for NHS Scotland in full compliance with regulatory requirements.

The Post

An exciting opportunity has arisen to join the multidisciplinary Donor Services Administration team within Donor & Transport Services (D&TS). The principal functions of the Donor Services Administrative team is to provide administration support in all areas of donor services and to ensure patient and donor safety by working within agreed clinical and quality standards and procedures and ensuring accurate data input.

The Donor Services Support Officer (DSSO) is responsible for providing clerical and administrative support in all areas of Donor Services, participating in the delivery of excellent service to donors and members of the public.

The Candidate

Post-holder will work as part of a team to ensure essential information is accurately recorded and updated in timely manner, good organisational skills and attention to detail are required for all aspects of the job.

Applications are invited from enthusiastic, motivated, flexible individuals keen to undertake this challenging and interesting post. Candidates must be educated to higher grade level or demonstrate equivalent experience. We are seeking an individual with a customer focused approach and who is organised and adaptable. You must also possess excellent communication skills, have the ability to multi task and be able to work under pressure. An in-depth working knowledge of Microsoft Office, other software packages and excellent key board skills are all essential. Previous relevant healthcare administration experience is advantageous.

The successful candidate will be required to undergo a PVG Scheme/Disclosure Scotland check. Any candidate who has lived/worked overseas for more than 12 months in the preceding 5 years will also be required to provide a criminal record check from the appropriate overseas agency. Details of how to apply for, or to update, PVG Scheme membership/Disclosure will be supplied to successful candidates.

Location and Working Pattern:

Scottish National Blood Transfusion Service - Jack Copland Centre

Monday Friday, 37 hours per week

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.

Inclusion

NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further Information

For an informal discussion on the post, please contact Lyn Scott, Donor Operations & Resourcing Support Manager on Tel: [phone]

Closing date for completed applications is Tuesday 17th June

Further information on NSS is available from: https://www.nss.nhs.scot/

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).