Donor Relations Officer

JR United Kingdom; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading charity organization in London is seeking a dedicated individual to join their Donor Relations team. This role focuses on providing excellent donor stewardship, reporting, and relationship management with high-value contributors. Ideal candidates will have a background in customer service and fundraising, excellent communication skills, and organizational abilities to manage various donor-related tasks effectively.

Qualifications

• Experience of working in a busy customer care environment.
• Experience of writing high quality impact reports.
• Experience of working in fundraising or higher education.

Responsibilities

• Deliver high-quality stewardship for major gift donors.
• Manage gift giving processes including acknowledgments.
• Work with donor management strategies and database tracking.

Skills

Communication

Organisational skills

Interpersonal skills

Tools

Microsoft Office

Job description

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Remote/Onsite Requirement: 20% minimum onsite – Tuesday must be onsite

Duration of Contract: 6 Months

Days/Hours: 36.5 hours per week

Desired Start Date: ASAP

Main duties and responsibilities

• Be an integral part of a team delivering high-quality stewardship for major gift donors that connect them to the impact of their gift, including acknowledgements, reporting, events, tours, visits and meetings
• Produce meaningful, donor-centric gift acknowledgments
• Work with fundraising and academic colleagues to research, write and design impactful reports for donors both for bespoke gifts and pooled funds
• Support on tours and visits for prospects and donors in line with their interests
• Manage the team inbox and deal with general queries related to Donor Relations activity from across UCL Advancement, professional services and academic departments
• Effectively track Donor Relations activity in the CRM to build understanding of the impact of team activity
• Manage the supporter gift giving processes, including procurement, keeping track of gift inventories and creating bespoke gifts
• Work closely with the Donor Relations Managers on the scholarship stewardship programme including the thank you letter process, liaising with scholarship recipients, dealing with related queries, organising meetings between scholarship recipients and their donors and identifying areas where processes can be improved
• Work closely with the Donor Relations Managers on donor experience strategies for priority projects
• Work closely with the Events team on relevant donor facing stewardship events including invitation processes, managing logistics and data recording
• Work across the fundraising teams to ensure relevant institutional events and opportunities are capitalised on for donor cultivation and stewardship
• Remain up to date with industry best-practice, work with the Donor Relations team to implement the latest donor retention and relations strategies as appropriate, and build effective networks with colleagues at other institutions

Criteria

Experience and knowledge

Experience of working in a busy customer care environment. Handling customer enquiries both in writing and in person

Experience of writing high quality, written impact reports/materials

Experience of using Microsoft Office software, including MS outlook, word and excel

Experience of working in fundraising in the charity sector, higher education sector or equivalent.

An understanding of the importance of stewardship and its role in successful relationship management

Experience of tracking information within a database

Skills and abilities

Exceptional written and in person communication skills, including ability to write engagingly and persuasively to a range of audiences

The ability to build and foster strong working relationships across diverse groups of stakeholders including high net worth/ influential individuals

Motivated with excellent organisational skills

Ability to prioritise own work effectively, including balancing short, medium and long term tasks

Excellent interpersonal skills: diplomacy, discretion, tact, persuasiveness, and the ability to handle confidential information in a sensitive way

Ways of working

Responding to stakeholder needs with the intention to provide an excellent service

Able to recognise and support important innovation and change in the workplace

Demonstrating interest in personal development