Donor Relations Manager

Theirworld; London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading global children’s charity is seeking a Donor Relations Manager to enhance its fundraising efforts. The role involves building relationships with donors and managing engagement through various fundraising activities. Candidates should possess strong interpersonal skills and experience in donor relations, with a focus on creativity and proactive relationship management.

Benefits

Regular in-house training

Travel

Central London location

Highly competitive salaries

Cycle to work scheme

Home office expense allowance

Life Insurance

Season ticket loan scheme

Qualifications

• Graduate with 3-7 years’ experience in charity or NGO fundraising and donor relations.
• Proven results in development customer/donor relationships.
• Experience in creating engaging communications to inspire donors.

Responsibilities

• Manage relationships through public fundraising and events.
• Oversee accurate tracking of donations using Salesforce.
• Support a portfolio of engagement opportunities for donors.

Skills

Customer/donor relationship development

Engaging communication

Time management

Proactive attitude

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Founded 23 years ago, Theirworld has grown to become a leading global children’s charity committed to the best start in life for children and young people by ending the education crisis and unleashing the potential of the next generation.

If you care about issues like climate change, gender equality, inclusion, helping refugees and ensuring the voices of young people are represented at all levels of decision-making, then education is the key to unlocking big change in these areas. If you want to make change happen, join us!

We believe in unlocking big change from a supportive and inclusive environment. This is why, we now have an innovative 4-day-working-week which sees all employees working Monday to Thursday with the office closed on most Fridays.

This is in addition to hybrid working with most staff taking at least one day a week based in the office.

Other benefits include:

• Regular in-house training
• Travel
• Central London location: 5 mins from Liverpool St Station and Shoreditch High Street
• Highly competitive salaries, plus more
• Cycle to work scheme
• Home office expense allowance
• Life Insurance
• Season ticket loan scheme

About the role

This is a new role to help us manage our growing donor portfolio. We are looking for someone who thrives on building relationships with people and who is proactive, creative, and keen to go the extra mile. As our fundraising activities grow, we are seeking a creative and hard-working Donor Relations Manager to join a small team. This individual will have very strong attention to detail, teamwork and multitasking skills, as well as the enthusiasm and interpersonal skills to make a positive contribution to the growth and development of our development team.

The Donor Relations Manager will manage relationships through our public fundraising and events, including one-time, monthly and recurring online donors, and supporting the Fundraising Director (to be appointed). This will include managing the data on salesforce, fundraising and challenge events, school and corporate sponsors (e.g. charity of the year) and the stewarding process of individual donors.

This role may suit a graduate with 3-7 years’ experience in charity or NGO fundraising and donor relations, or someone with experience working in an in-house role at a company or education organisation that works with the charitable or NGO sector with experience of managing high level relationships.

Main responsibilities

Cultivation and engagement:

• Maintain donation pipeline by securing repeat donations and uplifts in giving from current online and ‘small’ donors
• Build our corporate partnerships (e.g. “Charity of the Year” engagements) and relationships with schools, including developing packages to support creative, engaging and effective fundraising activities
• Support a portfolio of engagement opportunities for corporate donors and other general public stakeholders to engage in fundraising activities, including ‘Theirworld Your Walk”
• Support challenge events and individual fundraising activities
• Create mailings and communications assets to share with targeted donor audiences to fundraise for specific projects specific projects (online and offline)
• Work with our digital marketing team to coordinate online donor relations and engagement communications, including Christmas, holiday messages, and giving opportunities
• Support legacy giving program

Processes and tracking:

• Oversee accurate tracking and recording of donations and gifts using Salesforce
• Engage in stewardship activities, including thank-you notes, impact updates, reports and communications for donors
• Maintain updated donor relations records, adhere to organisational donor processes, and update donor relations resources; proactively identify opportunities to strengthen record-keeping systems.
• Ensure donor recognition is accurate, consistent and timely.
• Increase and record knowledge of our donor motivations and history, developing our organisational knowledge for the long-term.

These responsibilities and functions may be adjusted slightly for the right candidate and over time as needs change.

Experience, skills and character

• Experience of development customer/donor relationships with proven results.
• Experience of creating engaging communications to inspire donors.
• An organised and creative thinker able to contribute and express ideas, and the ability to identify and develop opportunities.
• Determined, enthusiastic and proactive ‘can do’ attitude.
• An enthusiasm for maintaining relationships on behalf of the charity and delivering both fundraising outcomes balanced with donor relationship requirements.
• Strong time management skills, ability to juggle several tasks simultaneously and willingness to see a job through.
• Ability to get on with people at all levels of the organisation and cooperate with other teams to build better outcomes for the charity.
• Understanding of Salesforce database is a plus.

Starting at £40,000 per year based on qualifications and experience.

Please put ‘Donor Relations Manager’ in the email header.

Only applicants with the right to work in the UK will be considered.

If you have a disability and would prefer to apply in a different format or would like us to make any reasonable adjustments to enable you to apply or attend any interview, please let us know.