Donor Provision Support Coordinator

Anthony Nolan; Hampstead; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual leave 27 days

Pension scheme

Childcare vouchers

Counselling access

Life Assurance

Travel pass loan

Cycle to work

Job summary

Anthony Nolan is seeking a Donor Provision Support Coordinator to join the Donor Provision Support team. The role involves processing new requests for stem cell products, coordinating between the patients’ team and the donors registry, and ensuring donor and patient safety throughout the donation process.

The position is a fixed-term, 12-month contract, 35 hours per week, hybrid work with the head office in Hampstead, London.

Qualifications

• Experience providing donor or patient support in a healthcare setting.
• Strong attention to detail and excellent interpersonal skills.

Responsibilities

• Process new requests for stem cell products.
• Coordinate between patients’ team and donors registry.
• Ensure donor and patient safety throughout the donation process.

Job description

We are Anthony Nolan. We unite people and science - matching stem cell donors to those in need of transplants and treatments and growing our world-leading stem cell register, so everyone can find the lifesaving match they need.

Thanks to Shirley and Anthony Nolan, our register of almost a million potential donors, our cell and gene therapy research and our expertise in stem cell transplants, we currently help four patients a day in need of a transplant, giving more people another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Donor Provision Support Coordinator to join our Donor Provision Support team.

Title: Donor Provision Support Coordinator

Salary: £31,672 per annum

Contract: Fixed-term, 12 months

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

As a Donor Provision Support Coordinator, you will play an important part in providing support to UK transplant centres, international registries, and the wider Donor Provision team. You’ll process new requests for stem cell products. You’ll act as liaison between the patients’ team and donors registry, providing accurate, timely information, always delivering excellent customer service.

You’ll also manage the timely delivery of medication and coordinate nurse referrals for UK donors undergoing G-CSF injections, ensuring donors feel informed, supported and prepared. Throughout all aspects of the role, you will prioritise donor and patient safety, effectively triaging your workload in a fast-paced environment. Your strong interpersonal and relationship-building skills, combined with a high level of attention to detail, will enable you to build constructive relationships, uphold quality standards, and help to support a safe, seamless donation process.

What’s in it for you?

• A competitive salary

• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme

• A stimulating work environment full of opportunities to learn and develop

• Life Assurance of four times annual salary

• Travel season ticket loan, Cycle to work Scheme

• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description here, and you can read more about what to expect on the Our recruitment process page.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.