Donor Egg Sales & Allocations Specialist

JD Healthcare Group; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

32 days annual leave including bank

Life assurance

Pension plan

Workplace Nursery Scheme

MyGym discounts

Staff treatment discounts

EV Car Scheme and Cycle2Work

Perkbox benefits platform

Health and wellness programmes

Ongoing learning and development

Job summary

JD Healthcare Group is seeking a Sales and Allocations Officer for London Egg Bank to manage donor egg orders and allocate eggs to recipients. You will coordinate transportation to partner clinics and support patients with information and pricing while maintaining accurate records.

You will work with clinical, nursing and embryology teams to ensure a high standard of patient care and achieve individual and team targets in a dynamic environment.

Qualifications

• Strong customer service with a warm, empathetic and patient-centred approach.
• Excellent organisational and time management skills with the ability to manage multiple priorities accurately and efficiently.
• Good understanding of confidentiality requirements and the sensitivity required when handling patient and donor information.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Proactive, detail-oriented and comfortable working towards individual and team targets.

Responsibilities

• Manage all donor egg orders for both fresh and frozen eggs, ensuring responses within one working day.
• Allocate donor eggs to recipients and manage available stock with accurate records.
• Review donor profiles before publication to the LEB website and meet weekly upload targets.
• Coordinate transportation of frozen donor eggs to partner clinics with external couriers.
• Manage family slots, live birth counts and donor outcome requests with embryology and nursing teams.
• Handle sales enquiries and patient communications via telephone, email and live chat with care.
• Assist patients with donor egg selection, provide pricing and success rate information, support conversions.
• Maintain records across systems and collaborate with clinical and marketing teams to recruit patients.
• Support recruitment events, seminars and webinars and contribute ideas to improve the patient journey.

Skills

Customer service

Organisation

Confidentiality

MS Office

Target-oriented

Tools

Salesforce

Job description

JD Healthcare Group is seeking a Sales and Allocations Officer for London Egg Bank to manage donor egg orders and allocate eggs to recipients. You will coordinate transportation to partner clinics and support patients with information and pricing while maintaining accurate records.

You will work with clinical, nursing and embryology teams to ensure a high standard of patient care and achieve individual and team targets in a dynamic environment.