Donor Egg Sales & Allocations Coordinator

London Egg Bank; Greater London; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual leave 32 days

Life assurance

Pension plan

Nursery scheme

MyGym discounts

Staff discounts

EV Car Scheme

Perkbox

Wellness programmes

Learning & development

Job summary

JD Healthcare Group’s London Egg Bank is seeking a Sales and Allocations Officer to manage end-to-end donor egg orders and allocations, coordinating with embryology and clinical teams and external clinics to ensure smooth patient journeys.

You will handle enquiries, provide pricing and success rate information, maintain records, and help recruit patients across the JD Healthcare Group, working to team targets with care and professionalism.

Qualifications

• Strong customer service skills with a warm, empathetic and patient-centred approach.
• Excellent organisational and time management skills with the ability to manage multiple priorities accurately and efficiently.
• Good understanding of confidentiality requirements and the sensitivity required when handling patient and donor information.
• Computer literate in Microsoft Office (Word, Excel, Outlook).
• Proactive, detail-oriented and comfortable working towards individual and team targets.

Responsibilities

• Manage all donor egg orders for both fresh and frozen eggs, ensuring responses are provided within one working day and all orders comply with relevant SOPs and terms and conditions.
• Take responsibility for the allocation of donor eggs to recipients and the management of available stock, keeping all records of donor and patient matching accurate and up to date.
• Witness donor profiles before publication to the LEB website and work towards team targets for weekly uploads, ensuring all required paperwork is in place.
• Coordinate the transportation of frozen donor eggs from LEB to partner fertility centres, working closely with external clinics and courier services.
• Manage family slots, live birth counts and donor outcome requests in collaboration with embryology and nursing teams.
• Handle sales enquiries and customer service communications via telephone, email and live chat — promptly, professionally and with genuine care.
• Assist patients with donor egg selection, provide accurate pricing and success rate information and actively support patient conversion and retention targets.
• Maintain accurate records across systems.
• Work collaboratively with clinical, nursing, medical and marketing teams to recruit patients across the JD Healthcare Group.
• Participate in recruitment events, seminars and webinars as required, and contribute ideas to improve the patient journey and service delivery

Skills

Customer service

Organisational skills

Time management

Confidentiality

Microsoft Office

Attention to detail

Target driven

Tools

Salesforce

Job description

JD Healthcare Group’s London Egg Bank is seeking a Sales and Allocations Officer to manage end-to-end donor egg orders and allocations, coordinating with embryology and clinical teams and external clinics to ensure smooth patient journeys.

You will handle enquiries, provide pricing and success rate information, maintain records, and help recruit patients across the JD Healthcare Group, working to team targets with care and professionalism.