Donor Centre Operations Lead

NHS BLOOD AND TRANSPLANT; Manchester; On-site; GBP 21,000 - 30,000; Full time

Job summary

NHS Blood and Transplant is seeking a Donor Centre Administrator to support donor services across the organisation. You will build strong relationships with donors, manage appointment schedules, and ensure an outstanding experience for visitors and callers.

You will work as part of a multidisciplinary team, using organisational skills and attention to detail to keep donor records and centre administration accurate and efficient.

Responsibilities

• Build relationships with donors and manage appointment schedules.
• Provide excellent customer experience by welcoming donors and responding to enquiries by phone, email, and in person.
• Manage donor records and information systems with high accuracy to support safe donation services.
• Analyse donor attendance and donation information to support service performance and continuity.
• Contribute to continuous improvement by identifying opportunities to enhance donor experience and administrative processes.
• Work closely with nurses, healthcare assistants, managers and colleagues to deliver a high-quality service for donors and patients.
• Ensure confidential information and records are managed in line with policies and data protection requirements.

Job description

NHS Blood and Transplant is seeking a Donor Centre Administrator to support donor services across the organisation. You will build strong relationships with donors, manage appointment schedules, and ensure an outstanding experience for visitors and callers.

You will work as part of a multidisciplinary team, using organisational skills and attention to detail to keep donor records and centre administration accurate and efficient.