Donor Carer - Blood Donation Mobile Team

NHS Blood and Transplant; Northwich; On-site; GBP 22,000 - 25,000; Full time

Job summary

Join NHS Blood and Transplant as a Donor Carer in the Blood Donation Mobile Team. Providing excellent care and support for blood donors, you'll help ensure they have a positive experience during their donation. The role offers comprehensive training while welcoming candidates from diverse backgrounds with a passion for customer service.

Benefits

27 days annual leave plus bank holidays

NHS pension scheme

Flexible working opportunities

Comprehensive training program

Payments for unsociable hours

Qualifications

• Experience dealing with the public and delivering quality customer service.
• Willing to learn new technology skills and undergo training.

Responsibilities

• Supporting donors during the donation process and ensuring they feel comfortable.
• Handling blood products safely and keeping accurate records.
• Driving equipment lorry after training.

Skills

Customer service

Communication

Teamwork

Education

Good standard of numeracy and literacy

Job description

Donor Carer - Blood Donation Mobile Team

Join to apply for the Donor Carer - Blood Donation Mobile Team role at NHS Blood and Transplant

Donor Carer - Blood Donation Mobile Team

19 hours ago Be among the first 25 applicants

Join to apply for the Donor Carer - Blood Donation Mobile Team role at NHS Blood and Transplant

This vacancy is a 12 month fixed term contract

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work, or you are already employed by the NHS and would transfer to the pay point above the base of Band 3.

Job Summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK.

The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts!

Main duties of the job

Are you a people person who loves making others feel comfortable and supported? If you’re someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you!

You don’t need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable. If you’ve worked in a team and know what it means to go the extra mile for someone, we’d love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and we’ll provide all the training you need.

In this role, you’ll learn practical healthcare skills and take a step into the NHS. You’ll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience. From checking them in on our systems to ensuring they’re comfortable during and after their donation, your focus will be on delivering excellent care every step of the way.

You’ll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. Plus, you’ll get the opportunity to drive our equipment lorry (don’t worry, we’ll give you full training for that!).

It’s a hands-on, active role with some lifting and moving, so you’ll need to be comfortable working on your feet and as part of a supportive, close-knit team.

If you’re ready to build a meaningful career, gain valuable skills, and make a real difference, we can’t wait to welcome you on board!

About You

Experience and Knowledge

Have experience of dealing with the public.

Have experience of delivering a quality customer service.

Be willing to learn new technology skills and undergo digital training.

Qualifications And Training

Have a good standard of numeracy and literacy.

Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.

Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted)

About Us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHSBT, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.

Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What We Offer You

6-week training period to fully prepare you for your career with us

Rotas published 6 weeks ahead of time.

No night shifts.

Payments for unsociable hours, overtime, meal and driving allowances where applicable.

NHSBT promotes flexible working opportunities where the role allows.

27 days per year plus 8 bank/public holiday. Pro rata if part-time. Leave increases to 29 days after 5 years’ service and 33 days after 10 years’ service.

An NHS career pathway- we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

If you are shortlisted for this role, you will need to attend in person for a blood collection session tour so we can provide you with more in-depth understanding of this role. This will be followed by a face-to-face interview. We are unable to arrange virtual interviews or tours. Please also note that our travel policy does not allow for the payment of travel expenses.

This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.

This vacancy will close at 23:59 on 4th June 2025.

Session Visits are anticipated to be held on 17th/19th June 2025 subject to confirmation

Interviews are anticipated to be held on 25th June 2025 subject to confirmation

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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