Donor Carer

Cardiff and Vale University Health Board; Norwich; On-site; GBP 22,000 - 28,000; Part time

Benefits offered by this job

6-week training

Rotas published 6 weeks ahead

No night shifts

Flexible working options

Generous annual leave

NHS Pension Scheme

Thrive learning culture

Health and wellbeing support

Job summary

NHS Blood and Transplant in the UK is seeking a Donor Carer to support donors through their donation journey. Working with a mobile team, you'll help create a safe, positive and caring experience while gaining practical clinical skills such as donor health screening and venepuncture.

You'll receive six weeks of training, have no night shifts, and benefit from flexible working options, generous annual leave, and access to a defined NHS Pension Scheme.

Qualifications

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points.
• Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.

Responsibilities

• Help deliver a safe, caring and positive donation experience by welcoming and supporting donors throughout their visit.
• Maintain accurate donor records and support the safe handling, reconciliation and transportation of blood products and samples.
• Travel to different donation venues and help set up, operate and pack down equipment to ensure sessions run smoothly and efficiently.
• Support continuous improvement by contributing ideas and participating in training and development opportunities.

Skills

Numeracy

Literacy

Driving licence

Public interaction

Customer service experience

Job description

It takes all types of people to help save and improve lives. As a Donor Carer with NHS Blood and Transplant (NHSBT), youll play a vital role in supporting blood donors throughout their donation journey. Working as part of a skilled and supportive mobile team, youll help create a safe, positive and caring experience for donors while contributing to the collection of lifesaving blood products. Youll receive comprehensive training to develop practical healthcare skills, including donor screening, venepuncture and donor care. Every day is different as you travel to donor sessions, work alongside healthcare professionals and help ensure the highest standards of quality, safety and donor experience. This is an opportunity to make a meaningful contribution, learn valuable clinical skills and build a rewarding career in a unique NHS organisation. The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts! You will be working on a shift basis but, the normal hours for this role are 3 days per week/ 6 days per fortnight., Help deliver a safe, caring and positive donation experience by welcoming and supporting donors throughout their visit. Learn and develop practical healthcare skills, including donor health screening, venepuncture and post-donation care. Work as part of a close-knit multidisciplinary team committed to delivering high-quality donor care and service excellence. Maintain accurate donor records and support the safe handling, reconciliation and transportation of blood products and samples. Encourage donors to return and continue making a lifesaving difference through regular donation appointments. Contribute to maintaining high standards of quality, safety, infection prevention and regulatory compliance. Support continuous improvement by contributing ideas, embracing new ways of working and participating in training and development opportunities. Travel to different donation venues and help set up, operate and pack down equipment to ensure sessions run smoothly and efficiently.

What we offer:

• 6-week training period to fully prepare you for your career with us
• Rotas published 6 weeks ahead of time.
• No night shifts.
• Payments for unsociable hours, overtime, meal and driving allowances where applicable.
• Flexible working options - we promote flexible working where the role allows. We're happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years' service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
• Supportive learning culture - we've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It's open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
• Health and wellbeing support - we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endevour to provide tailored workplace adjustments where possible., If you're shortlisted, we'll invite you to see the role for yourself by visiting a blood collection session, followed by a face-to-face interview. Unfortunately we're unable to offer virtual options, and travel expenses aren't covered.

Session visits and interviews are provisionally scheduled for 21 September 2026 and 23 September 2026, respectively, subject to confirmation.

• Have a good standard of numeracy and literacy.
• Be willing to undertake development and training to upskill yourself including completion of the Skills for Health Care Certificate.
• Hold a valid full UK Driving Licence (Manual) with no more than 6 penalty points (provisional licences will not be accepted), Have experience of dealing with the public.
• Have experience of delivering a quality customer service.
• Be willing to learn new technology skills and undergo digital training.
• It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.