Doncaster - Assistant Store Manager

JD Sports Fashion; Doncaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a skilled Assistant Manager to lead a dynamic team in a fast-paced retail environment. This role focuses on driving sales, achieving key performance indicators, and delivering exceptional customer service. You will support the Store Manager in all aspects of store operations, from team development to sales analysis, ensuring a motivated and high-performing team. With a commitment to innovation and customer satisfaction, this position offers a unique opportunity to make a significant impact in the retail sector while enjoying a range of employee benefits and professional growth opportunities.

Benefits

Quarterly Discretionary Bonuses

30% Store and Online Discount

Access to Digital Health Services

Health Cash Plans

Internal Development Courses

Discounted Gym Memberships

Life Assurance

Volunteer Opportunities

Qualifications

• Previous management experience in a fast-paced retail environment.
• Proven track record of achieving sales targets and KPIs.

Responsibilities

• Support Store Manager in meeting sales and KPI targets.
• Create a positive team culture through training and development.
• Analyze sales data for informed decision-making.

Skills

Leadership Skills

Communication Skills

Sales Analysis

Coaching and Development

Customer Service

Retail Trends Awareness

Attention to Detail

Education

Retail Management Experience

Supervisory Experience

Job description

JD Sports - 0556 Doncaster, Unit 33 Upper North Mall, DONCASTER, Doncaster, United Kingdom

Req #99

01 May 2025

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias in many markets worldwide.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.

Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that excels operationally and explores new growth areas.

Role overview:

We are seeking a skilled Assistant Manager with strong leadership and communication skills to guide their team towards meeting sales and KPI targets while delivering exceptional service.

Responsibilities:

1. Support the Store Manager in managing store operations to meet or exceed sales and KPI targets, set clear sales goals, and track performance to foster continuous growth.
2. Create a positive team culture through recruiting, training, and ongoing development of staff, building a motivated, high-performing team.
3. Analyze sales data and financial reports to make informed decisions alongside the Store Manager, identifying operational and commercial opportunities.
4. Act as the point of contact in the Store Manager's absence.
5. Provide excellent customer service, handling inquiries and resolving complaints professionally.
6. Assist in daily operations, including opening and closing procedures.
7. Support cash management tasks, such as processing transactions and reconciling tills.
8. Participate in hiring, onboarding, and training new employees.
9. Offer feedback and coaching to improve staff performance.
10. Assist in managing staff schedules to ensure proper coverage and productivity.

Role objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Ensure new colleagues complete mandatory training.
7. Maintain employee satisfaction scores or engagement survey results at or above company benchmarks.
8. Assist in keeping operational costs within the allocated budget.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of trends and competitors.
3. Experience in coaching and developing staff.
4. Proven track record of achieving sales targets and KPIs.
5. Experience analyzing KPI data for commercial decision-making.
6. Attention to detail and commercial awareness; experience in visual merchandising is advantageous.
7. Ability to promote JD Group values internally and externally.

Employee Benefits:

We recognize our employees' efforts and offer benefits including:

• Quarterly discretionary bonuses
• 30% store and online discount across multiple brands
• Exclusive deals through our benefits platform (TELUS Health)
• Access to digital health and well-being services
• Health cash plans
• Internal development courses and professional growth opportunities
• Apprenticeships and accredited qualifications (England only)
• Discounted gym memberships at JD Gyms
• Life assurance
• Colleague networks and support initiatives
• Volunteer opportunities and JD Foundation involvement