Donation Centre & Retail Assistant (Part-Time)

Kemp Hospice; Kidderminster; On-site; GBP 1,000; Part time

Job summary

Join a compassionate team at a forward-thinking organization dedicated to making a difference in the community. As a part-time Retail Assistant, you will play a vital role in supporting the Donation Centre and Furniture Shop, ensuring a positive experience for all customers and donors. This role is perfect for individuals who are passionate about retail and want to contribute to meaningful causes. With flexible working opportunities and a supportive environment, you will help maximize sales while promoting sustainability and community engagement. If you're ready to make a significant impact, we encourage you to apply!

Benefits

30 days annual leave + bank holidays

Increased employer pension contribution

Company sick pay

Enhanced maternity leave

Enhanced paternity leave

Confidential support services

Free eye tests

Flexible working opportunities

Family friendly policies

Staff events

Qualifications

• Experience in retail or customer service is highly desirable.
• Ability to work flexibly and support a team environment.

Responsibilities

• Deliver high levels of customer service at all times.
• Efficiently process donations and manage stock in the shop.
• Support the manager in running the Donation Centre and Furniture Shop.

Skills

Customer Service

Retail Sales

Donation Processing

Team Collaboration

Education

High School Diploma

Tools

EPOS System

Job description

We’re currently recruiting a Retail Assistant (Part-Time) to support our Donation Centre Team.

Job title: Donation Centre & Retail Assistant (Part-Time)

Role Overview:

Part time | 15 hours per week | 2 days per week | 7.5 hrs per day – Tuesday & Wednesday | Working hours between 8:00 am and 5:30 pm | £11.44 per hour.

Why KEMP?

Based in the heart of the Wyre Forest, KEMP Hospice is made up of a dedicated team committed to making a difference to the lives of those living with a life-limiting illness and bereavement.

Join our dedicated team at KEMP Retail! We’re looking for an enthusiastic individual to support the running of our Donation Centre and Furniture Shop, ensuring all customers and donors have a positive experience. You’ll play a key role in maximising sales and Gift Aid contributions while helping to reduce costs and minimise waste going to landfill. If you’re passionate about retail and making a meaningful impact, we’d love to hear from you!

What We Offer:

• Fantastic team where everyone is welcomed and empowered to give their best.
• 30 days annual leave + bank holidays, increasing with long service.
• Increased employer pension contribution.
• Company sick pay.
• Enhanced maternity leave.
• Enhanced paternity leave.
• EAP: confidential financial, legal, wellbeing & mental health support.
• Free eye tests.
• Opportunities for flexible working from day one.
• Family friendly policies.
• Free Will writing service.
• Staff events.

Main duties and responsibilities

• Deliver high levels of customer service at all times.
• Thank all donors and offer every donor the opportunity to register for Gift Aid on stock or cash donations.
• Efficiently book in and sort stock donations, minimising rag and waste.
• Store donations, rags, and waste safely, ensuring that Gift Aided donations are clearly labelled and prioritised.
• Ensure the safe and secure disposal of rag and waste, checking for saleable items.
• Record all donations and process stock donations efficiently in line with KEMP guidelines.
• Process all Gift Aided donations as a priority, in line with HMRC and KEMP policy.
• Support the manager in running the Donation Centre and Furniture Shop, booking collections and deliveries as required.
• Support the manager in ensuring a well-presented, full, and clean shop.
• Support the manager in delivering in-store promotions, events, and shop floor layout changes to maximise income.
• Accurately complete customer transactions on EPOS, end-of-day processes, and banking.
• Support the manager in growing income by offering Lottery tickets for sale, participating in fundraising initiatives, and identifying high-value/unusual items for eBay.
• Take all reasonable steps to reduce costs and minimise waste.
• Support the manager in ensuring all legal, Health & Safety, and security requirements are met, maintaining safe working practices.
• Work with all KEMP staff and volunteers to ensure the shop offers a friendly and welcoming environment to everyone.
• Support the manager with the recruitment, training, and development of volunteers.
• Work flexibly across the trading week to support KEMP Retail and van drivers.
• Undertake training and attend meetings as required.
• Positively promote and enhance the work of KEMP by engaging with donors and customers.
• Fulfill agreed additional or alternative duties as deemed necessary.

All KEMP Hospice employees are expected to:

• Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.
• Support and encourage harmonious internal and external working relationships.
• Make a positive contribution to fundraising and raising the profile of the Hospice.
• Provide support and advice to colleagues within KEMP within your area of expertise by working closely with the Multi-disciplinary Team within KEMP.
• Always behave in a professional manner, reflecting and maintaining KEMP values as set out in the KEMP way.

Closing date for all applications is: Sunday 23rd February 2025.

Please note: KEMP Hospice reserves the right to close this vacancy early if sufficient applications for the role are received.