Domicillary Care Coordinator

Home Instead Senior Care; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

Home Instead Senior Care is seeking a passionate Scheduling Coordinator to ensure high-quality care for seniors in Coventry. You will assess clients' needs, manage care staff schedules, and build strong relationships to foster positive experiences for both clients and staff. This role requires excellent organizational skills and a commitment to outstanding customer service.

Qualifications

• Full British driving licence required.
• Experience in scheduling within home care or logistics sector.
• Highly resilient and positive communicator.

Responsibilities

• Meeting clients to assess care needs and preferences.
• Developing and managing effective schedules for care staff.
• Building relationships with clients and Care Professionals.

Skills

Customer service

Organisation

Interpersonal skills

Attention to detail

Resilience

Education

NVQ Level 3 in Health and Social Care

Tools

Computer literacy

Job description

Company Description

Our office was established in 2023and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

Duties Including:

• Meeting with clients and assessing their care needs and discussing their preferences
• Completing Care plans and ensuring they are updated
• Support care staff through observations, support visits and supervisions
• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Support with home visits and providing companionship and personal care as and when required

Qualifications

• Full British driving licence required
• Computer literacy
• NVQ Level 3 in Health and Social Care
• Experience of working in a scheduling role within a home care or other relevantenvironment such as logistics.
• Highly resilient and positive with excellent customer service andcommunicationskills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.