Domestic Services Support Manager - Interim

Cyber Security Academy Southampton; England; On-site; GBP 42,000 - 55,000; Full time

Job summary

The University is seeking an experienced Domestic Services Support Manager to oversee cleaning services across five campuses. You will lead a team of around 150 staff, ensure safe, efficient and responsive service, and work to maintain high standards across shifting patterns.

Reporting to the Domestic Services Manager, you will provide visible daily leadership, monitor performance, coordinate resources, resolve issues and support ongoing improvements while aligning with the university’s

Qualifications

• Proven experience in managing cleaning/estates services.
• Strong people management and delegation skills.
• Ability to operate across multiple campuses.

Responsibilities

• Provide operational leadership across five campuses.
• Monitor standards, performance and service levels.
• Coordinate resources and respond to operational issues.
• Support strategic and service-development initiatives.

Skills

People leadership

Operational management

Stakeholder engagement

Shift pattern coordination

Job description

We are seeking an experienced, organised and proactive Domestic Services Support Manager to join our Domestic Services team and play a pivotal role in the effective day-to-day delivery of cleaning services across the University.

Supporting the Domestic Services Manager, you will provide operational leadership across five geographically distinct campuses, overseeing a workforce of approximately 150 colleagues working across four shift patterns throughout the day. You will be instrumental in ensuring that our cleaning services remain safe, efficient, consistent and responsive to the needs of the University community.

The role will have a strong business-as-usual focus, providing visible management and operational oversight across the service. This will include supporting colleagues and supervisors, monitoring standards and performance, responding to operational issues, coordinating resources, and ensuring that agreed service levels are consistently maintained.

Importantly, the role will also provide the additional management capacity required to enable the Domestic Services Manager to focus on strategic, transformational and service-development activity, ensuring that operational excellence and longer-term improvement can be pursued concurrently.

We are looking for someone who can combine strong people leadership with sound operational judgement, who is comfortable managing a complex and geographically dispersed service, and who can build constructive relationships with colleagues and stakeholders at all levels.

This is an opportunity to join a substantial and highly valued operational service and to make a tangible contribution to the standards, effectiveness and continued development of the University's estate.

If you are an experienced operational manager who thrives in a fast-paced environment, enjoys leading people and has the drive to improve services while maintaining consistently high standards, we would welcome your application.

This role is being offered on a full-time basis, for a fixed term period of 9 months.

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.