Domestic Assistant

NTW Solutions Limited; Sunderland; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Pension scheme

Discounts and wellbeing support

Inclusive workplace

Job summary

NTW Solutions Limited is seeking a Domestic Assistant (Band A) to join our NHS services at Hopewood Park Hospital in Sunderland. This part-time role (30 hours/week) pays £12.92 per hour and pro rata annual pay around £25,272. You’ll join a friendly team delivering essential cleaning across wards, offices and patient areas.

You will learn procedures, safety rules and COSHH compliance, while supporting infection control and high standards of cleanliness. Weekend and bank holiday work is included.

Qualifications

• Experience in cleaning; training provided.
• Ability to lift/move equipment and work to a routine.
• Commitment to patient and staff wellbeing and safety.

Responsibilities

• Carrying out cleaning tasks in offices, corridors, clinics and patient areas.
• Dusting, polishing, vacuuming and mopping as required.
• Follow instructions and complete tasks with minimal supervision.
• Respectful, caring and compassionate conduct around patients.
• Use cleaning products safely and adhere to COSHH rules.
• Understand and apply infection prevention and control guidelines.
• Complete quality checks and other required documentation.
• Assist with audits, surveys and inspections as directed.
• Participate in training and stay updated with company communications.
• Promote equality, diversity and inclusion in the workplace.

Skills

Lifting equipment

Follow instructions

Flexibility

Communication

Teamwork

Patient interaction

Mobility

Education

Literacy & numeracy

Job description

Main area Service Assistant Grade Band A (£12.92 per hour) Contract Permanent Hours Part time - 30 hours per week (Includes weekend and bank holiday working) Job ref 263-SOL-FAC26-028-C

Employer NTW Solutions Employer type NHS Site Hopewood Park Hospital Town Sunderland Salary £25,272 pro rata per annum Closing 30/10/2026 23:59

Domestic Assistant

Band A (£12.92 per hour)

We are really glad you are thinking of working with us. We provide important services to the NHS and other partners. We have a range of roles and working here is varied and interesting and you can make a positive difference to people’s lives.

Our people are at the absolute heart of what we do and our services are based on having great people work for us. We know from our staff survey that people like working here and people love the friendly and supportive teams we have.

We care about our staff and provide great benefits and have a range of health and wellbeing support available. We strive to be a great and inclusive place to work and having an inclusive workforce is something we are passionate about.

Job overview

Our team of Domestics keep our buildings clean and tidy and provide a great service to patients, visitors and staff. You could be cleaning a hospital ward, patient bedroom or office areas and corridors.

Because we provide services to the NHS your work supports better patient care. It’s important work and you will need to take pride in what you do and complete tasks to a high standard.

If you are in a community building you will be working alongside patients who have mental health illness, learning disabilities or brain injuries. You could be cleaning their rooms and the shared areas on the ward and you will get to know them and the clinical staff and you’ll feel part of the team. It can be a real challenge working on wards like these but we also know that our staff find it rewarding.

Main duties of the job

• Carrying out a range of cleaning tasks in areas such as offices, public areas such as corridors, areas which patients use such as clinic and consultation rooms.
• Cleaning tasks can include things like dusting of walls, ceilings and curtain rails, dusting and polishing of furniture and paintwork, hoovering of carpets, mopping floors
• Being able to follow instructions and follow a routine work schedule which sets out your tasks and carry out those duties often without supervision
• Being aware of the patients that you will be working alongside and work in a way that is respectful, caring and compassionate
• You will use equipment and cleaning products safely, adhering to all control of substances harmful to health (COSHH) rules and regulations
• Understanding infection prevention and control rules and adhering to them
• Completing any paperwork such as quality checks and any other documentation required
• Help with any cleaning audits or other surveys and inspections that take place
• Taking part in any training that you need to do and keep up to date with all company communications
• You will be respectful of other people and work in a way that supports equality, diversity and inclusion
• You will demonstrate our company values our values of being caring and compassionate, respectful, and honest and transparent in all that you do

Working for our organisation

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Detailed job description and main responsibilities

Please find attached job description for full details.

Pay: Band A (£12.92 per hour)

We pay 25% enhancement, time and a quarter, on hours worked during a Saturday and Sunday.

We welcome your application.

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC. Anyone currently paying into the NHS Pension scheme will be able to retain this.

Person specification

Experience

• Any previous cleaning experience is welcome but we will train you fully if you don’t have any experience (it is an essential requirement of this job to either have experience or be willing to learn)

Skills and Knowledge

• An ability to lift and move a variety of equipment such as trolleys, floor polishing equipment and hoovers
• Ability to adhere to standards and procedures and to accept and prioritise instructions
• An ability to be flexible and able to adapt to new or different working practices, or work in other departments to meet the needs of the service
• An ability to communicate well with others such as other colleagues, clinical staff, or patients
• Able to work well as part of a team but also to work unsupervised
• Able to work alongside patients who might display challenging or upsetting behaviour
• You will need to be able to meet the mobility requirements of the job

Education and Qualifications

• In order to follow safety notices and work with cleaning products you will need basic levels of literacy and numeracy (this is an essential requirement of this job)

All jobs will be appointed on the NTW Solutions Limited terms and conditions and not NHS Agenda for Change terms and conditions. New starters who are not in the NHS Pension already will be enrolled into a NEST pension.

Recruitment into NTW Solutions Limited will follow the principals of NHS Employer Check Standards and any relevant employment legislation.

Various posts are subject to DBS clearance prior to commencement.

To comply with Home Office Immigration Regulations all applicants must state their current immigration status, including expiry dates.

Please note if you are external to the CNTW Group you will be subject to a six month probationary period.

If you are successful at the shortlisting stage interview details will be sent to you via the email address that you used in your application.

This advert for a vacancy with NTW Solutions appears under the authority of Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.