Domestic abuse support worker

Brook Street; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development

Supportive team environment

Opportunities for growth

Job summary

Brook Street in Cardiff is seeking a Domestic Abuse Support Worker to provide compassionate support to individuals rebuilding confidence and safety in the community.

The role offers both full-time and part-time opportunities, ongoing training, and a supportive, dedicated team environment. A full UK driving licence and an Enhanced DBS check are required. You will help clients access housing, benefits and healthcare services and work with partner agencies to promote safety and independence.

Qualifications

• Strong communication and relationship-building skills.
• Empathy and compassionate approach to support work.
• Ability to stay organised and maintain records.

Responsibilities

• Provide emotional and practical support to individuals affected by domestic abuse.
• Create and review tailored support plans.
• Help access housing, benefits, healthcare and services.
• Promote independence, wellbeing and positive outcomes.
• Maintain accurate case notes and records.
• Build trusting relationships while maintaining professional boundaries.
• Collaborate with partner agencies and support networks.

Skills

Communication skills

Relationship-building

Empathy

Organisation

Job description

Domestic Abuse Support Worker - Cardiff

Make a Real Difference Every Day

Are you compassionate, understanding, and passionate about supporting people through some of the most challenging times in their lives? We are looking for dedicated Domestic Abuse Support Workers to join a growing team in Cardiff, helping individuals rebuild their confidence, independence, and safety.

This is a rewarding opportunity for someone who genuinely wants to make a positive impact while supporting survivors of domestic abuse in the community and within supported accommodation settings.

What You'll Be Doing

• Providing emotional and practical support to individuals affected by domestic abuse.
• Creating and reviewing support plans tailored to individual needs.
• Helping people access housing, benefits, healthcare, and other community services.
• Promoting independence, wellbeing, and positive outcomes.
• Maintaining accurate records and case notes.
• Building positive, trusting relationships while maintaining professional boundaries.
• Working closely with partner agencies and support networks.

What We're Looking For

• A compassionate, non-judgemental, and empathetic approach.
• Strong communication and relationship-building skills.
• Previous experience within support work, social care, domestic abuse, housing, mental health, or a similar setting is desirable.
• Ability to remain calm and professional in challenging situations.
• A full UK driving licence and access to a vehicle is essential.
• Enhanced DBS check (or willingness to obtain one).

What's On Offer?

• Full-time and part-time opportunities available.
• Ongoing training and professional development.
• A supportive and dedicated team environment.
• The chance to make a genuine difference in people's lives every day.
• Competitive salary dependent on experience.

If you're passionate about empowering people, providing life-changing support, and want to work within a rewarding and meaningful role, we'd love to hear from you.

Many Thanks